Desktop Support Technician Resume Rockville, MD - Hire IT People

TECHNICAL SKILLS:

Software: Remedy and HEAT ticketing system, Citrix, Confidential Office Suite 2013 (Access, Excel, PowerPoint, Word), Confidential Windows Operating Systems 7, 8, and 10 HTML, SQL and Database

Hardware: Experience setting up, troubleshooting and programming Cisco IT Essentials for personal computers, HP Desktops and laptops, Dell desktops and laptops, Surface Pro 3, 4, Lenovo ThinkPad laptops, HP Printers and Apple devices.

Networking: Experience running cables, activating ports, router configuration, switches, Wi - Fi routers and troubleshooting connections.

Cyber Security: Completed Cyber Security Command Line ninja course and researched hacking using Backtrack 5.

Field Tech: Voluntarily installed fiber optic cables to connect computers at Senior Living facility

PROFESSIONAL EXPERIENCE:

Confidential - Rockville, MD

Desktop Support Technician

Responsibilities:

Project Leader for company-wide Tech Refresh project, responsible for replacing old machines with new machines, migrating data from old machines to new machines and installing applications for approximately 50 machines per month.
Completed imaging and installed operating systems on over 250 machines for new employees and ensured that the machines were secure by encrypting with BitLocker.
Met and exceeded customer expectations by solving network update issues and troubleshooting software and hardware issues.
Successfully closed 10 to 15 Remedy open tickets per day.
Troubleshot problems dealing with Windows 7, 8, and 10 daily.
Experience with HEAT ticketing system.

Confidential - Arlington, VA

Pricing Team Member

Responsibilities:

Responsible for processing 3,000 daily pricing tickets to meet sales goals for the day.
Printed tickets with customized Mydevice hardware to provide accurate prices to guests.
Utilized enhanced communication and customer service skills by participating in Top of the Hour program.

Confidential - Washington, DC

Game Developer Intern

Responsibilities:

Used leadership skills to participate in and lead a cross-functional team of designers, project managers and marketing managers to develop game application for Windows Store. Served as game designer.
Presented final game application to the general public at a Confidential Windows In-Store event.
Developed approximately 500 codes in 3 months using Construct 2 to help profit the App Store.
Collaborated with other developers during Daily Roll Skype meetings to provide feedback for the entire team.

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Desktop Support Technician Resume

Rockville, MD

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