Technical Support Resume

SUMMARY:

Several years web development experience.
Demonstrated ability to research and resolve problems using a variety of resources and tools
Strong verbal and written communication skills

TECHNICAL SKILLS:

Languages: HTML, JavaScript, SQL

Applications: Microsoft Word, Adobe Photoshop

Web Related Technology: Wordpress, Content Management Systems, CSS, Dreamweaver, Responsive Web Development

Operating Systems: Linux, Unix, Windows 7

Ticketing Systems: Salesforce, Remedy, Zendesk

WORK EXPERIENCE:

Confidential

Technical Support

Responsibilities:

Confidential a Confidential Help desk agent I was responsible for assisting callers register for the Confidential website, upload excel files, and complete data entry procedures.

Confidential

Benefit Analyst

Responsibilities:

Position involves verifying benefits with insurance payers, patients and pharmaceutical company.

Confidential

Technical Support

Responsibilities:

Providing email and phone support on the web-based grants management system.
Assigned tickets to appropriate team (DBA, development, 2nd tier) or government staff.
Independently completed daily tasks and other assigned projects in a timely manner.
Responsible for logging and managing ticket entries..

Confidential

Technical Support

Responsibilities:

Conducted informal training for team members, 1st tier, and government staff.
First point of contact for new and existing customers and visitors therefore providing an exceptional impression and service
Assisting program staff in configuring application, financial status, annual performance, and final reports to be published for the grantee and applicants to access.
Writing simple SQL scripts to fix data errors.
Helping program offices inform grantees of application process procedures through written instructions and by participating in conference calls.
Responding to program staff and grantees with resolutions to problems within the guidelines of our performance based contract.
Prioritizing numerous issues of varying severity, and effectively managing the resolution of all issues within accepted service levels. The 2nd tier of our support team could receive Confidential many Confidential 200 issues a month all with different degrees of severity
Manual testing of new features and problem fixes pre and post release
Communications of new features and problem fix request to government staff to prioritize for future releases.

Confidential

Web Developer

Responsibilities:

Confidential

Web Developer

Responsibilities:

Modifying existing and creating new HTML and Cold Fusion code
Creating and editing images using Adobe Flash, Illustrator and Photoshop
Review sites for dated material and works with content providers to add or delete content
Manual testing of links and logic on web sites.

Confidential

Web Developer

Responsibilities:

Modifying existing and creating new HTML and Cold Fusion code
Creating and editing images using Adobe Flash, Illustrator and Photoshop
Review sites for dated material and works with content providers to add or delete content
Manual testing of links and logic on web sites.

Confidential

Web Developer

Responsibilities:

Designed new web pages incorporating photos, illustrations, and logos.
Modifying existing and creating new HTML code
Provides support in the development of web-related products Confidential needed.
Utilize Photoshop for image creation and manipulation