Onsite specialist\migreation technician (Windows 10) Resume

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Onsite specialist\migreation technician

Confidential

Responsibilities:

Performed windows 7 to Windows 10 In-Place/Corp-Refresh upgrade for 300 users
Coordinated daily with users for scheduling Windows 10 upgrade (O365/Office 2016)
Ensure users are in the correct OU (Active Directory) post-migration
Provided post upgrade assistance to resolve issues (Email, software, mobile devices, printers)
Maintained daily log of users and/or machines that were supported
Recover and inventory old equipment for repurposing and/or disposal
Assisted team with inter-office moves and new hire implementations
Assisted with basic Network/VOIP troubleshooting methods

Migration technician\FloorWalker

Confidential

Responsibilities:

Traveled to multiple client locations to perform ADMS migrations from multiple domains to one domain
Coordinate daily with site lead for scheduling of users and/or machines for ADMS migration/O365 install
Ensure users are in the correct OU (Active Directory) pre-migration
Perform and/or assist users with ADMS Domain Migration and Office 365 support
Provide troubleshooting methods to resolve issues post migration (Email, mobile devices, software)
Maintained daily log of users and/or machines that were supported

Deployment technician

Confidential

Responsibilities:

Responsible for multiple ongoing projects centered on large scale EMR roll out (EPIC)
Take inventory of all PCs, Laptops, printers, monitors and peripherals located in all clinical areas
Provide hardware inventory preparation for Epic system requirements during go-live
Provide basic break/fix, workstation imaging and deployment, onboarding and off boarding users
Document assigned tasks with HEAT/ServiceNow ticketing system

Desktop Support technician

Confidential

Responsibilities:

Daily tasks will include face-to-face support of the local staff; email and phone support to global users
Provide basic break/fix, workstation imaging and deployment, onboarding and off boarding users
Resolve basic hardware/software issues and password resets
Migrate end user data from old Win 7 machine to new Windows 7 via proprietary tool (EMS)
Install and monitored packaged applications via SCCM Software Center

Resolve any Outlook, WebEx and Jabba issues implementation technician

Confidential

Responsibilities:

Participated in multiple site large-scale device deployment for EPIC Rollout
Assist team with site surveys, equipment installation and configurations
Responsible for pre installation design review, documentation, vendor supervision when required
Installed PC’s, printers, wireless devices, switches, and routers at customer sites
Worked in Data Center to bring servers and switches on line
Troubleshoot hardware and software to resolve any issues
Provide post go live support to end users
Coordinate with departments admins for application installation (SCCM Software Center)

WINDOWS 7 MIGRATION NIGHT TECHNICIAN/FLOOR-WALKER

Confidential

Responsibilities:

Traveled the country to participate in a large-scale Windows 7 migration project
Built new and/or refresh machines from XP to Windows 7 via PXE-boot, WINPE, and SCCM
Backed up and restored end user data and migrate applications using USMT
Coordinated scheduling of deployment with end users
Installed missing applications from SCCM Software Center
Provided end user support post migration assistance (Mapping network drives/printers/pst files)

DESKTOP SUPPORT TECHNICIAN

Confidential

Responsibilities:

Built/Imaged and configured PC’s/MAC’s for end user roll out via SCCM (Windows XP/7 Migration)
Assist end users with profile/mail setup and additional software requests (MS Office, Outlook, Adobe, etc.)
Preform user account setups, reset/unlock password and enable Admin Rights (Active Directory)
Perform network troubleshooting (diagnosing connection issues, mapping drives adding printers etc.)
Diagnosed hardware/software, and peripheral equipment, prepare retired equipment for asset disposal

FIELD SUPPORT TECHNICIAN

Confidential

Responsibilities:

Provided Break/Fix support at various locations
Install, upgrade, configure, and deployment of Windows 7 on Confidential PC’s/Laptops/Tablets
Backup and restore end user data
Ensure quality customer service and support for designated equipment
Meet service levels as established by assignment (calls/tickets/ per day, on-time response and call closure)

PC SUPPORT TECHNICIAN

Confidential

Responsibilities:

Disconnect and prepare all PC’s/MAC’s, Printers, and associated equipment
Reconnect all Computer & Printing equipment and ensure components parts connected and functioning
Prep Windows XP systems for Windows 7 deployment migration using SCCM and proprietary software
Follow deployment procedures ensuring consistent quality upgrade of systems to Windows 7