Prudential Support Resume

OBJECTIVE:

Seeking a position with an organization in which I can use my knowledge and skills as a PC Technician to: install, analyze, repair, and upgrade desktop / Laptop computers and mobile devices.

SUMMARY:

Professional with strong technical and communication skills in Information Technology and Desktop support including using networks and personal computer PC configurations and hardware diagnostics.
Excellent analytical skills, PC/Mac software training, help desk support and customer service management.

TECHNICAL SKILLS:

HARDWARE: PC/laptop/, Macbook Pro Apple, Dell, Hp, Non linear Editing Workstations, Hubs, Switchers, Routers Network Cabling, Network cards, Wireless routers, Camera, Printers, and Scanners, Ipads, Iphone, Blackberry

SOFTWARE: MS office suite, Adobe Creative suite, QuickBooks Pro, Mac OS, Anti Virus software, Spyware Removal, Adware Removal, Firewall, Norton Ghost Remedy, Dameware Remote, Bomgar Remote, Kaspersky Antivirus Software, WSUS software Active Directory User/computer account administration Mitel Voip telephone system Vmware Infrastructure

PROFESSIONAL EXPERIENCE:

Confidential

Prudential Support

Responsibilities:

Provide IT desktop support for the Microsoft Windows, Macintosh, Mobile devices, Managed print end points and other emerging technologies..
Provide backup support for Confidential Help Desk.
Staff the Confidential tech café’s Provide support to remote sites via remote control tools as well as provide in home support when requested..
Support for Office 365 environment, including Outlook and Skype for business
Set up of workstations, both physical and Virtual Desktop Infrastructure for incoming groups of employees working on a variety of different Business unit platforms including

Confidential

Prudential Support

Responsibilities:

IT support for the corporate office including the CEO,COO,CDO, CFO and SVP
Install and upgrade software, install hardware and assist with configuring systems and applications.
Perform software and driver updates utilizing knowledge bases to aid in problem resolution.
Server maintenance (antivirus, updates, patches, fixes back ups).
Assist with the installation and repairs of servers and switched/routed network infrastructure.
Devise and deliver solutions to enhance quality of help desk service and to prevent future problems..
Assist in conducting hands - on IT orientation for new employees.
Manage the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user IT issues
Manage mobile device including Blackberry Ipads Iphones
Responsible for all inventory of users equipment.

Confidential

Prudential Support

Responsibilities:

Install and upgrade software, install hardware and assist with configuring systems and applications.
Perform software and driver updates utilizing knowledge bases to aid in problem resolution.
Server maintenance (antivirus, updates, patches, fixes back ups).
Assist with the installation and repairs of servers and switched/routed network infrastructure.
Devise and deliver solutions to enhance quality of help desk service and to prevent future problems..
Assist in conducting hands-on IT orientation for new employees.
Manage the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user IT issues.

Confidential

Prudential Support

Responsibilities:

Install and upgrade software, install hardware and assist with configuring systems and applications.
Perform software and driver updates utilizing knowledge bases to aid in problem resolution.
Server maintenance (antivirus, updates, patches, fixes back ups).
Assist with the installation and repairs of servers and switched/routed network infrastructure.
Devise and deliver solutions to enhance quality of help desk service and to prevent future problems..
Assist in conducting hands-on IT orientation for new employees.
Manage the Help Desk via both telephone and e-mail to ensure courteous, timely, and effective resolution of end user IT issues.

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