SUMMARY:

• A highly disciplined and motivated certified SQL Server DBA, ETL & BI Developer and Architect with knowledge and experience in delivering highly available and performant solutions with SQL Server.
• I am a proven team player but can also work independently and provide technical leadership to teams and projects.
• Pro - active and able to work under my own initiative.
• I have a high degree of commercial awareness, with extensive experience of high-pressure environments.

TECHNICAL PROFICIENCIES:

Software: Office 365(Word, PowerPoint, Excel, OneNote, Visio, Access), SharePoint, MS Dynamics CRM, SAP E-Recruiting, Power BI, Qlik

DB Languages: SQL/T-SQL, MySQL

Tools: Visual Studio, MSBI Stack (SSMS, SSIS, SSRS), LucidChart, Notepad++, SQL Sentry, SQL Profiler, BCP, DTS

Databases: SQL Server 2012/2014/2016

Ticket Tools: MS Dynamics CRM

Methodologies: Agile, Scrum, Waterfall

SOFT SKILLS:

• Attention to detail & ability to work in a pressurized time sensitive environment
• Team player/work well with a team of developers/engineers and analysts
• Outstanding analytical, problem-solving, and troubleshooting ability
• Ability to communicate effectively, both orally and in writing
• A desire to promote consensus combined with the courage to accept conflict in pursuit of that consensus
• Well versed in Support process methodologies and escalation hierarchies
• Ability to multi-task and prioritize effectively

PROFESSIONAL EXPERIENCE:

Confidential, Redmond, WA

Systems Analyst

Responsibilities:

• Data movement and management using SSIS
• Develop Functions & Stored Procedures
• Develop Database Triggers & Cursors
• Write advanced SQL queries
• Assist in troubleshooting and escalated critical issues to Engineers, Program Managers and Leadership teams
• Validates submitted bugs during UAT testing, submitting bugs for triage, and validating bugs resolved by CRM Engineers
• Communicate issue/outages/upgrades status to users
• Provides responsive issue resolution and training to global users
• Facilitate weekly sync meetings with support model teams as necessary
• Manages cases out of Dynamics CRM instance
• Troubleshoots & manage submitted service requests, creates/maintains user account setups, and implementing process and training documentation
• Acts as liaison between end-users, CRM Engineers, SAP Engineers, Solutions Managers, Business owners
• Manage System access and configuration requests across multiple software
• Provide tier 2 process and technical support to worldwide staffing users & partners
• Validates submitted bugs during UAT testing, submitting bugs for triage, and validating bugs resolved by CRM Engineers
• Communicate issue/outages/upgrades status to users

Confidential, Redmond, WA

Support Engineer

Responsibilities:

• Manage a broad range of issues and critical situations for Office 365
• Triage issues through impact assessment and initial investigation for Office 365 for small, medium business and universities.
• Manages cases / tickets out of Dynamics CRM instance.
• Data movement and management using SSIS
• Develop Functions & Stored Procedures
• Develop Database Triggers & Cursors
• Write SQL queries to extract & analyzing raw data, drawing conclusions & developing recommendations
• Active role in challenging and suggesting enhancements on existing processes and workflows for Office 365.
• Acted as substantial technical resource for Confidential software products.
• Develop comprehensive problem/resolution/Post-Mortem descriptions.
• Data entry, data auditing, creating data reports & monitoring all data for accuracy.
• Collaborate effectively with my support team and software engineer groups to drive resolution.

Confidential, Redmond, WA

Technical Support Specialist

Responsibilities:

• Monitor all employee requests and inquiries and ensure appropriate response to all and monitor all issues and track same for resolution and administer all system hardware and software.
• Manage all hardware and perform required repair and modification as per requirement and install all phone lines to provide technical support.
• Analyze all issues and escalate issues if required to senior management for resolution and assist to set up all equipment.
• Manage all problem tickets for all enterprises and provide subject matter expertise on all IT technical issues and recommend in corporation of new technologies.

Confidential, Lynnwood, WA

Help Desk Specialist

Responsibilities:

• Provided business-clients with efficient support
• Responded to phone calls, emails, and in-person requests.
• Installed software, configured and tested customer PC’s, analyzed functionality of peripheral appendages.
• Worked closely and effectively with vendors to replace/repair defective hardware and software.

Confidential, Seattle, WA

Software Tester

Responsibilities:

• Design test cases, create test scenarios, keep track of the new requirements, preform function testing report bugs, track defects, and resolve issue with developers

Confidential, Seattle, WA

Web Design

Responsibilities:

• Updated content and graphics; monitored performance results; identified and evaluated improvement options; maintained links
• Maintained site appearance by developing and enforcing content and display standards; edited submissions
• Developed an assisted by planning and executing design; maintained and upgraded service to company website.