Project Technician Resume Chicago, IL - Hire IT People

SUMMARY:

IT Support Professional focused on face - to-face customer service. Good Troubleshooting skills.
A dedicated team player and proven leader whose results demonstrate consistent achievement.
Volunteers for difficult projects, takes ownership to complete assignments correctly.
A fast learner and eager student.

CAPABILITIES IN:

Software: Microsoft Office (Word, Excel, PowerPoint, Outlook)

Break/Fix: Hardware (HP, Dell, Lenovo), OS, Software Applications, also Reimaging and Migrations/Upgrades

Networking: Routers/Switches, TCP/IP, LAN/WAN, WiFi, CAT6/Cable Management

EXPERIENCE:

Project Technician

Confidential, Chicago, IL

Responsibilities:

Supported transitioning clients, help desk and migrated 2,000 machines with Project Leadership Associates at Confidential
Initiated process improvements that saved ~15% of assembly time for mass migrations and minimized downtime for clients

Confidential, Chicago, IL

Desktop Support Technician and Field Operations Intern

Responsibilities:

Resolved up to 30 tickets in a day, in a 50/50 Mac/Windows environment, leading team productivity
Learned and used Active Directory, Domain Controllers, Service Now, Altiris, Oracle VM Re - imaged, installed, configured and migrated client hardware and software to get clients back to work
Created new user accounts, passwords, established permission levels, shared directories and phone
Ensured client satisfaction at Executive, Managerial and Administrative levels across skill and patience levels by providing individual education, training, active support and work-process improvements