Senior Systems Specialist /Release Manager Resume Glendale, CA - Hire IT People

SUMMARY

A seasoned Technical Operations professional specializing in Incident, Release and Change Management processes and procedures in Financial and Telecommunications industry experience.
Adds value to Enterprise Data Center Operations from experience in Level II/III support, monitoring and managing Data Centers infrastructure and staff.
Well versed in ITIL Incident, Change, Configuration, Problem, Service, Disaster Recovery and Asset Management guidelines and procedures.
Act as Project Manager to liaise with internal IT support teams to manage OLAs and clients/vendors outside the company to supervise SLAs.

TECHNICAL SKILLS

Strong systems administration experience with RH Enterprise Linux
Solaris 9/10
and Windows Server 2003/08. Well versed in following DB Technologies: SQL server 2005/08
Sybase ASE 12.5/15
Oracle
MySQL. Excellent working knowledge of: Mainframe Systems
Sybase EAServer
autosys
cron
source code control tools (SVN
Perforce)
JIRA
Remedy
Gomez
Nagios
Cacti
BEA Web Logic
Keynote
MS Office Suite and technical writing/documentation on wiki pages.

PROFESSIONAL EXPERIENCE

Confidential, Glendale, CA

Senior Systems Specialist /Release Manager

Responsibilities:

Provide support with root cause analysis of production outages on web based enterprise applications (UNIX and Windows Platforms) via log analysis, shell script debugging, and metrics data in monitoring apps in a 24x7x365 Operation. Interact with internal and external support teams/service providers/vendors with a focus on efficiently restoring service when a production outage occurs.
Manage and Audit Incident Documentation in JIRA (Defect Tracking Software) to ensure that tickets are properly identified and logged, classified and prioritized, investigated and diagnosed, resolved and properly closed. Perform post - mortems with detailed documentation for high priority incidents with a focus on process improvement. Continually educated NOC staff in reference to ticketing/process requirements. Budgeted, managed timelines, business expectations, and risks for small projects. Deploy about 12 releases per week in the live production environment via command line utilities developed by Confidential &T Software Engineering Teams. Set up automated jobs for various apps. via cron and autosys. Work effectively with a diverse group of business and technical personnel and stakeholders during Change Management and Project Management Meetings. Facilitate and document release management processes in Production environment and ensure that all groups adhere to strict change management procedures. Establish and document standard operating procedures (SOPs).

Confidential, Burbank, California

Application Support Team Lead / Release Manager

Responsibilities:

Provided technical support of FIX-based order routing connectivity and related internal infrastructure to facilitate electronic equity trading via the FIX Protocol. Administered, supported and deployed Windows based trading platform applications and implemented new configurations to support SDLC. Documented procedures for Network Operations Center (NOC) and provided recommendations to management for better process efficiency.
Gathered technical requirements, both internally based on necessary process efficiency, as well as externally based on customer requirements to determine the necessary modifications needed to support FIX sessions and order routing methodology.
Worked with developers, DBAs, QA, and Project management groups so that the production portion of the weekly (planned) and emergency (unplanned) change management process went smoothly and efficiently

Confidential, New York, NY

Production Support Analyst

Responsibilities:

Responsible for administering, upgrading, and troubleshooting (hardware and software) Windows and UNIX-based financial information systems.
Duties included NT batch programming, basic UNIX shell scripting, transmitting and receiving market data files from vendors via FTP scripts, interacting with customers and market data vendors such as Dow Jones to compile technical specifications for developers, and installation of new financial information software on Confidential servers.
Administered and deployed web applications on SYBASE EAServer 4.11. Moved all Cron Jobs (DB, FTP, etc.) to Autosys Jobs and trained NOC Team members on monitoring those jobs. Acted as a key member of a team that migrated Sybase 12.5 DB's (in all environments - Dev, QA, and Prod) from a Windows 2000 platform to a UNIX (Solaris) platform. Upgraded all Staging and Production Sybase ASE 12.0 DBs to ASE 12.5 on Windows. Responsible for daily Sybase backup jobs (dump/loads) and DB maintenance jobs. Worked closely with MIS group for enhancing and upgrading proprietary company software used to entitle customers to market data products offered through the Thomson/ILX Workstation.