SUMMARY

• I am a skilled technical support specialist with experience and training in both the military and private sectors.
• I have hands - on exposure to maintaining computers and electronics and am an expert in help desk environments and protocols.

TECHNICAL SKILLS

• Network+ Certified
• Local Area Networks (LAN)
• Wide Area Networks (WAN)
• Routers/switches
• Proficient at Microsoft Network
• Cisco Trained
• Microsoft Office Suite (Word, Excel, PowerPoint)
• Internet Explorer
• Microsoft Windows XP/Vista/7
• Packet sniffer tools, OpenVAS security tool
• Active Directory
• Windows Server 2012 R2
• Hexadecimal IPv6 addressing
• One to one, Polybius square, and normal AES to WPA2 encryption
• File extension changes (change file types)
• Kleopatra (Public and Private key creator)
• C\C++, HTML, and XML programming
• SAP experience
• UNIX experience
• LINUX experience
• Adobe Acrobat experience
• Eclipse experience
• Visual Studios experience
• Computer programming (Java, C++, C, XML)

PROFESSIONAL EXPERIENCE

Ops/Srvc Desk Spec I

Confidential, Lafayette, CO

Responsibilities:

• Provide software support for users.
• Responsible for assigning RSA token.
• Responsible for creating and managing new user accounts in Active Directory.
• Responsible for maintain webpage and remote access terminals.
• Responsible for ordering hardware.
• Responsible for Installing software and update patches.
• Provide phone support to end-users.

Desktop Support Technician

Confidential, Denver, CO

Responsibilities:

• Provided support to users and installed new hardware equipment.
• Responsible for ordering electronic equipment.
• Deployed Mac computers to the development team.
• Configured Macs with printers and network access to domain.
• Troubleshot Mac computers.
• Configured ports to 802.1n for Macs.
• Responsible for shipping electronic equipment to other sites and for remote users.
• Kept inventory spreadsheets and updated active directory for new users and equipment.
• Setup users for VLAN access as well as assigned tokens to end users.
• Configure IP domain range.
• Used windows remote assistant and windows remote desktop VMware.
• Setup and configured end users to use Citrix receiver.
• Repaired servers, and all other electronic equipment.
• Experience with VOIP and PBOX telephony equipment.
• Installation of VOIP cards.
• Configured and authenticated VOIP phones for end users.
• Install and configured Cisco and Juniper switches.
• Install WAPs in office location.
• Used Active Directory to onboard new users as well as password resets and also set GPOs in AD.
• Imaged PC’s as needed and move user data between devices.
• Provide Remote support to users that worked from out of office.
• Use turnkey software for employee moves and department moves.
• Use remedy and launch for trouble ticketing services.
• Configure ports at switches for non 802.1X for Mac access to network. experience with Smart TV’s.

NOC Technical Support Specialist

Confidential, Denver, CO

Responsibilities:

• Providing technical assistance and support related to computer systems, hardware, or software for customers using pneumatic tube systems in the U.S.A. and Canada. Responsibilities included:
• Responded to queries, ran diagnostic programs, isolated problems, and determined and implemented solutions
• Monitored pneumatic tube systems
• Performed customer password management
• Addressed and solved field issues associated with circuit boards and carriers stuck in tubes
• Dispatched field technicians to fix damaged equipment
• Walked customers through problem-solving process
• Remotely connected to end users equipment using Bomgar.
• Edited configuration (.CFG), data (.DAT), and other script files to fix software issues
• Supported 1,000 U.S. Hospitals
• Used SAP for trouble ticketing and tracking

IT Analyst

Confidential, Denver, CO

Responsibilities:

• Provided technical and analytical duties in the operations of enterprise, client/server and desktop computer systems and networks. Responsibilities included:
• Deployed the migration to Windows 7 for seven hospitals
• Reimaged computers to windows 7 from windows XP
• Used Active Directory to reset passwords and add new users to domain.
• Performed domain migration (added users and computers including naming)
• Migrated Outlook accounts
• Used Dameware and windows remote desktop as VMware.
• Troubleshot problems with computers
• Provided software support for: Rumba, Oracle, QPM, CPN, OnBase
• Provided support to multiple Denver-Aurora hospitals supporting around 25,000-30,000 staff

25U-Signal Support System Specialist

Confidential, KS

Responsibilities:

• Provided IT Support for entire Battalion of 400 personnel. Responsibilities included:
• Performed COMSEC custodian duties.
• Used Active Directory to set password complexity policies as well as add new users to active directory and the domain.
• Wrote standard operating procedures for IT and COMSEC processes.
• Installed 15 new networks supporting 75 computers.
• 24 hour on-call IT support for Battalion command.
• Pushed (installed) Windows operating system updates (XP/Vista/Windows 7) to 200 computers (laptops).
• Daily use of Windows XP/Vista/7 and Microsoft Office Suite.
• Received an Army Achievement Medal for exceptional performance.
• Experience trunking Cisco routers and switches.
• Experienced in Trouble Ticket procedures.
• Used Remedy for trouble ticket software.
• Provided laptop support for wireless networks.
• Provided helpdesk support (updated laptops, setup printers, configured scanners) to entire battalion.
• Trunked routers to create separate VLANs that are accepted on domain.
• Setup gateways(routers) to communicate with main database hub at battalion headquarters location to remote locations.
• Setup remote networks for battalion operations also WAPs and electrical setup.
• Provided customer service requests for battalion personnel.
• Installed and supported Blue Force Tracking systems.
• Installed maps, vehicles positions, and event details and location for GPS Blue Force Tracking System.