Computer Technician Resume Fairfax, Virginia - Hire IT People

PROFESSIONAL EXPERIENCE

Computer Technician

Confidential, Fairfax, Virginia

Managed user accounts in Active Directory and Exchange 2010 - 2013 using organizational units and have a thorough understanding of NTFS permissions
Reinforced understanding of firewalls, DNS, DHCP, VPNs to be able to troubleshoot end user systems and to determine whether the problem is server or client side
Proficient in troubleshooting and assisting with Cisco IP Phones, Microsoft Office 2007 to 2013, Lync/Office Communicator, Apple iOS, Android, and other AV tech
Thorough understanding of the following technologies and windows features to enable expert level diagnostics and trouble shooting of windows and general end user software (COTS applications): program data folder, app data folder, program files folder, event viewer, application specific settings/options, windows registry, windows settings and features that would impact said application, and hardware diagnostics tools (built in and third party, including dos tools)
Maintained the queue and addresses tickets through calls, email, ticketing systems (SCSM & Numara Footprints), and IM. Ensuring SLA and services guidelines were often exceeded
Kept an up to knowledgebase w/ detailed documentation, as well as creating instructional documents for external use
Managed & imaged inventory (Microsoft SCCM)

Freelance Computer Technician

Confidential, Springfield, Virginia

Managed three Small Business Server 2008 -2012 environments w/ AD, ADFS, GP, DHCP, differential/full backups and (10 - 50 employee environments)
900+ Desktops & laptops serviced for troubleshooting, software errors, reimages, home networking, faulty hardware (up to replacing backlights on laptop LCDs & soldering motherboards)
Kept up to date with Intel & AMD x86 x64 architectures, motherboards and RAID
Market Source: BestBuy Mobile Electronics Rep & Seasonal Sharp HDTV Tech (Trained best buy employee’s on tech and drove sales for select brands/products in the store) (2011-2012)
Payless Shoe Source (Various customer service awards) (2009-2011)