Desktop Support Resume

TECHNICAL SKILLS:

WindowsXP, Windows 7, Windows 8.1, Windows 10
Reimaging with Confidential
Export - Import, Procedures, Backup &Recovery, Performance Tuning
Computer Hardware and Software
Computers, Printers
Remedy Ticketing system
Active Directory (Managing User and Computers)

PROFESSIONAL EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

Troubleshooting issues within Windows XP, 7 and 8.1; now resolving issues operating on Windows 8.1
Troubleshoot various Hardware/Software issues with desktops, printers and other peripheral devices
Troubleshoot local and network printers in coordination with various teams
Resolve network related issues by troubleshooting connectivity, checking network cable, MAC Card, conducting loop back testing, checking IP addresses
Reimaging computers, laptops and desktops using Confidential
Install/upgrade Windows Operating Systems when the computer is defective, had a blue screen of death and became inoperable
Managing and maintaining users databases (Workstation names associated with users, location and type of device, etc)
Manages Windows network (users, computers, printers, etc.) with Active Directory \Installing and configuring new equipment and software on the network and for customers
Provide support (on site/through email and over the phone)
Migrate users data from one PC to another when requested
Backup users data before conducting migration
Conduct regular patching and windows updates manually when clients failed to update from the Windows Update Service (WUS)
Write Standard Operating Procedures on some step by step troubleshooting techniques maintenance agreements.
Utilized a remedy ticketing system to ensure all tickets were documented correctly
Help users and clients identify and resolve issues on a regular basis
Ensured that anti-virus software and security patches are routinely updated and functioning.
Active directory management and maintenance to create accounts and reset passwords
Assist user in resolving their technical issues via the phone, email and in person accordingly
Conduct bi-weekly inventory of IT assets and report to management.
Verify the proper label/barcode has been placed on each IT gadget for tracking purpose
Document anomalies and issues.
Provide application instructions for users.
Participate in various meetings when required.
Perform reviews, walkthroughs, or inspections.

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