SUMMARY

• Computer Support Analyst with over 6 years experience providing technical assistance to business professionals. with a specialty in Computer Networking Technology and Systems Administration.
• Trained in supporting software and hardware systems.
• Background includes installing, configuring, modifying, and troubleshooting Windows 2000/XP/2003, Linux operating systems and MS Office Professional software.
• Demonstrated ability to integrate computer skills, customer support experience, and related education to exceed technical, business, and customer requirements.
• Provided training on the use of equipment, software, and manuals. Skilled at troubleshooting and fixing problems while minimizing customer stress levels.
• Proven track record of saving the customer time and money. Professionally certified by CompTIA

TECHNICAL SKILLS

• Network and Systems Administration
• Windows 2003 Server
• Windows XP Professional
• Microsoft Office
• Linux Administration
• Exchange Server 5.5
• HTML
• Java
• JavaScript
• System Maintenance
• Diagnostics
• System Tuning
• Support Techniques
• Training
• Helpdesk

PROFESSIONAL EXPERIENCE

Confidential, Montgomery, AL

Infrastructure Engineering Analyst

Responsibilities:

• Installed and configured computer workstations and laptop computers for domain access using Norton Ghost. Installed, maintained and diagnosed applications to include Microsoft Office, Adobe Acrobat reader and Professional, AutoCAD and other proprietary software. Researched and resolved issues on computers and LAN to include IP resolution and peripheral malfunctions. Diagnosed hardware failure, user errors and provided solutions to the end user and management. Adhered to Helpdesk standards and procedures to ensure priorities and goals are met using GWI Helpdesk application. Backup/Recovery/Restore of user profiles and data after PC infection using Symantec Endpoint with cost savings to the customer.

Confidential, Montgomery, AL

PC Technician/Helpdesk

Responsibilities:

• Installed and configured computer workstations and laptop computers on LAN using Norton Ghost. Diagnosed application and hardware failure, and made repairs to computer workstation hardware and software systems and provided technical assistance and training to system users. Researched and resolved problems on workstations and LAN, including IP resolution, cabling problems, and peripheral malfunctions. Diagnosed and repaired user profile issues to include backup of information and rebuilding of the profile. Provided support for MS 2003 Office, Adobe Acrobat, Windows Media Player, Windows Picture and Fax Viewer and other third party software as needed.

Confidential, Montgomery, Alabama

IT Systems Technician

Responsibilities:

• Installed and maintained software and hardware of ABC stores statewide. Provided training and technical support including developing reference guides for clerks and supervisors. Reviewed procedures and offered technical solutions to improve productivity. Operated computer help desk as part of a team assisting with problems and solutions. Maintained database record of daily data communications, problems, remedial action, and installation activities. Diagnosed application errors and network connectivity problems. Assisted with special projects such as software, hardware and network cabling at ABC Enforcement Offices around the state as needed.

Confidential, Montgomery, AL

Security Officer

Responsibilities:

• Provided security for Confidential, including surveillance, weekend and evening event security and crowd control services. Monitored compliance and enforced policies and prevention procedures. Cleared all persons entering and departing secured area.

Confidential, Birmingham, AL

Security Supervisor

Responsibilities:

• Prepared written reports, interrogated crime suspects, and responded to emergencies and unsafe or suspicious behavior. Maintained on - call status, remaining available for emergency situations 24 hours a day, 7 days a week. Supervised and coordinated the activities of up to 20 Security Officers. Conducted security-training classes focusing on bomb threat procedures, emergency preparedness, asset protection, and public relations. AED/CPR certified. Installed and configured Windows XP Professional on workstations. Assisted office and dispatch personnel with hardware and software problems, provided troubleshooting and training for desktop systems. Resolved desktop and network issues.

Confidential, Grayling, MI

PC Technician

Responsibilities:

• Participated in field installations, engineering and customer support of government contract in the Birmingham, AL. Setup computer systems and related equipment. Insured transfer of specified data files. Investigated and resolved computer software and hardware problems.
• Member of the team that successfully completed all projects ahead of schedule.

Confidential, Tampa, FL

Computer Network Consultant/Technician

Responsibilities:

• Computer hardware replacement for a major department store chain at locations in Birmingham, AL.
• Participated in field installations by installing new IBM 17 in. monitors.
• Performed hardware and software support to end users.
• Sent required information to portal site on new and old monitors about install and disposal.
• Completed the scheduling for pickup and shipping of old monitors by shipping company to owners.

Confidential, Birmingham, AL

Security Officer

Responsibilities:

• Prepared written reports, and responded to emergencies and unsafe or suspicious behavior. Monitored and cleared all persons entering and departing secured area.