SUMMARY

• Skilled high potential Sr. IT Professional with 15+ years of diverse full - time and part-time field experience, with high-profile technology companies including Hewlett-Packard and Ford. 5+ years of Executive Management experience with a nonprofit organization “Future Minds Confidential . - (FMI)". Broad-based background encompasses commitment to organizational objectives, leadership, and development. In-depth knowledge and understanding of numerous software packages and operating systems. Ability to interact with a wide variety of people. Ability to perform multiple tasks and follow deadlines. Capacity to solve problems ideally before they fully develop. Work well under pressure. Talent for communicating technical information often to non-technical people. And extremely ambitious about being successful professionally.
• Technical Specialties: System Center Configuration Manager ( SCCM , also known as ConfigMgr ), Systems Management Server ( SMS ), Windows NT/ 2000/03/08/12 Client/Servers unified Administration, Active Directory and Workgroup Management, Network Administration, Storage (SAN), EMC and IBM TSM Administration, Computer Operations Console (IBM, INFORMIX, VAX, VMS systems), SAP R/3 Basis Administration, Unix-based Applications, Helpdesk Support, Windows XP/Vista/7/8 Operating Systems, MS Office XP/ 2000/03/7/10/365.
• Interpersonal Skills: Treats others with courtesy, sensitivity, and respect. Considers and responds appropriately to the needs and feelings of different people in different situations.
• Oral Communication: Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed.
• Integrity/Honesty: Behaves in an honest, fair, and ethical manner. Shows consistency in words and actions. Models high standards of ethics.
• Written Communication: Writes in a clear, concise, organized, and convincing manner for the intended audience.
• Continual Learning: Assesses and recognizes own strengths and weaknesses; pursues self-development.
• Public Service Motivation: Shows a commitment to serve the public. Ensures that actions meet public needs; aligns organizational objectives and practices with public interests.
• Languages: Possess excellent verbal, written, and interpersonal communication skills in English, Portuguese, and Spanish. Basic knowledge of spoken French and Italian.

TECHNICAL SKILLS

• Configuration Manager/Systems Management Server (SMS)
• IBM OS/390 and AS/400
• VAX
• UNIX and INFORMIX consoles
• Windows 95
• 98
• NT
• 2000
• 2003
• XP
• Millennium
• Vista
• 2007
• 2008
• and 2010 operating systems
• peripheral devices (modems (cables
• satellites
• routers
• etc.)
• tape drivers
• printers
• scanners
• projectors
• etc.)
• RBA Remote Support Tool for Intel LDMS
• PC architecture and PC administrative tools
• Intel base PCs
• GroupWise
• Novell
• NetWare
• Networking protocols
• AD
• DNS
• FTP
• LAN
• PDN
• BDN
• RAS
• SAP R/3
• TCP/IP
• WAN
• WINS
• 10/100 Base T Ethernet
• NETBEUI
• AppleTalk DHCP
• CorelDraw
• Lotus Notes
• MS Exchange Server 5.5
• MS Office 97
• 2000/03/07/10/365
• MS Money
• MS Internet Explorer
• Google Chrome
• Safari
• Mozilla Firefox
• Netscape Communicator and Navigator
• RealPlayer
• RealJukebox
• Remedy
• Reflections
• EPIC Plus
• MS SQL
• ORACLE Applications
• Adobe Acrobat
• Network Associates (McAfee Vshield/NetShield
• McAfee VirusScan Scheduler)
• NORTON (Anti-Virus Protection
• Internet Security
• Personal Firewall
• Ghost Image)
• WINIPCFG
• WinPE (Windows XP
• Windows Server NT/ 2000/03/08/12 )
• WinZip
• CISCO IOS(Internetwork Operating System)
• CLI(Command Line Interface)
• EXEC(Command line session to the router (could be console
• modem
• r telnet)
• EMC
• VERITAS
• SEAGATE and BRIGHTSTOR backup application systems for NT/2000/03 and UNIX Servers.

PROFESSIONAL EXPERIENCE

Confidential, Ann Arbor, MI

YASC Information Desk Clerk

Responsibilities:

• Provide unified management console (SMS) support to computing resources on Windows 2003 Servers (Databases Webserach, Innovative, and eMedia/Overdrive, Innovative Millennium, Session Manager, Service/Community/Research Blog, Wi-Fi Support, Internet Explorer,Confidential). P erform routine maintenance on all computer equipment; troubleshoot and resolve or escalate any hardware, software and network problems (USB Drives, Floppy Drives, Printers, Scanners, Copiers, Monitors, Keyboards, Mice and Thin-client Webcats, iMac Webcats, Thin-client Stations, Microforms/Microfilms, and Youth Game Computers). Assist at public service desks to provide Library user assistance in using the on-line catalog database applications and finding Library materials, creating and deleting user accounts, granting internet access to patrons, both in person and over the phone. Prepare alert notifications and follow problem management procedures to correct problems and contact proper support personnel in response to system problems. Assist with the training of new AADL staff; including YASC/PLA/LT regular, contractual, and casual desk clerks.

Confidential, Ann Arbor, MI

Data Quality Control Tech

Responsibilities:

• Perform multidisciplinary studies of the beliefs, attitudes, values, economy, health care, environment, and behavior of groups, organizations, and individuals in selected roles and settings in the United States, through use of leading-edge survey methods. Provide a wide range of technical services to ISR in the areas of Production, Supervision and Data Quality Control; such as, statistical collection and processing of surveys and other data; qualitative data collection, data analysis, data verification and evaluation; using BlaiseInterface Application, MS SQL, WebTrak, and VISIO. Perform translation of studies from Spanish to English and vice-verse; telephone interviewing for surveys of national, state, regional, or local populations; using both English and Spanish languages. Run and update queries and tables for HRS, studies using MS-SQL system. Perform Interactive drawings of segment maps for National Residential Energy Consumption Surveys, using Geographic Information System software called ArcView (AV).

Confidential, Ann Arbor, MI

Systems Specialist

Responsibilities:

• Perform personal consulting work for small private businesses and customers. Set up small networks; provide advice and assistance to systems users in the determination and resolution of problems. Supervise usage of audio-visual equipment and train users on use of A/V systems. Install, upgrade, and maintain Windows 98/00/03 and XP operating systems. Investigate problems with network connectivity, hardware and software use. Troubleshoot and repair Laptops, PCs, Printers, and Scanners. Provide free consulting help for MS Office 97/00/XP and 2003 (Word, Excel, Power Point, and Access) to friends and family members.

Confidential, Ann Arbor, MI

Backup System Admin

Responsibilities:

• Maintain the ADP-Ann Arbor Hosting Center (AAHC) client server environment (UNIX and Windows NT/2000/2003) for Legato1/2, TapeLibrary, and BrightStor, using Citrix MetaFrame XPe Administration system. Perform data backup and recovery functions; allocate, audit and monitor all tape backup systems on a daily basis. Coordinate the on-site and off-site tape storage. Interface with off-site vendor to coordinate changes, additions and deletions to the vaulting system. Process daily tape management system reports and verify accuracy of tapes. Perform daily incremental and weekly full backups of all file systems in the data center. Prepare alert notifications and follow problem management procedures to correct problems and contact proper support personnel in response to system problems.

Confidential, Rochester, MI

NT/2000 System Admin

Responsibilities:

• Support Windows NT/2000 Domain, Client and Web-Server environments for Hewlett Packard and Ford Motor Company worldwide. Work with System Center Configuration Manager (SCCM/ConfigMgr/SMS) to provide a unified management console operation and administration of a large group of computers and user accounts, object permissions, Security Permissions, DHCP, DNS and WINS services. Perform Application Installs and Deployments, Backups and Restores, DLT storage arrays and RAID arrays. Troubleshoot technical issues, and provide user access and support to HP and FORD staff as needed and directed, using PCAnywhere and Terminal Services, Remedy, HP/OpenView Service Desk, HP/IBM printers. Manage and maintain a wide range of network devices including Dell & HP Servers, Cisco Routers and Switches, EMC, VERITAS and SEAGATE Backup Exec systems. Work with customers, vendors and other teams to resolve complex hardware and network issues in a timely fashion. Operate and monitor all hardware in the Data Center for HP-NT and HP-UNIX platforms. Monitor the network and servers performance. Optimize internal and external network connectivity schemes and protocols (LAN, SNA, TCP/IP, IPX, and WAN) and telephony equipment.

Confidential, Neenah, WI

Computer Security Admin

Responsibilities:

• Administer Confidential ’s NT file/print server, MS Exchange Server 5.5, RAS, Lotus Notes, and Windows 2000 platform to create, manage and support user accounts, group accounts, and e-mail accounts. Configure home directories, and implement multiple master domains. Manage Windows 2000 active directory structures, and assign security permissions to files and folders. Perform SAP R3 user administration, profile creation and profile maintenance, IBM AS/400 Mainframe central user administration to add, create, change and delete user accounts; assign profiles to users.

Confidential, Ann Arbor, MI

Help Desk Support

Responsibilities:

• Responsible for Hardware and Software support to all HCS employees and on-site contractors. Provide Help Desk Support for all Digital equipment, Corporation equipment, DEC Servers, PC Hardware, Printers, Terminals, Hubs, Routers and Palm Pilots. Configure, prepare, repair, troubleshoot and upgrade desktops and laptops for users over 30 different locations around the country, using Windows 95\98\NT operating systems and REMEDY ticket routing system. Perform setup for Microsoft Exchange Servers, and provide online client support for users in six different states, whenever needed.

Confidential, Ann Arbor, MI

Computer Operator

Responsibilities:

Ensure an efficient and smooth running of OPS MVS/ESA, MVS/JES2, VSE/SP, VM/CMS, CA1, CA7, CA11 and REMEDY console systems. Perform IBM TSM, IBM AS/390 and IBM AS/400 central user administration, EMC Enterprise Data Backup and Archiving, VAX, UB92 Unix, Informix V7, SunOS, Solaris, OS2, and SQL, general data backup administration and notification. Monitor daily jobs operations and support systems Robot applications. Assist with mounting tapes, costumer support, calling programmers, breakdown and distribution, printing operation, maintenance and troubleshooting. Provide a complete and precise shift log and turnover. Help train new computer operators in certain tasks.