Desktop Support Resume

OBJECTIVE:

Seeking a position in the information technology field that provides me an opportunity to contribute my educational skills and work experience.

SUMMARY:

Help Desk technician with six years of experience in diagnosing and resolving technical problems in a multi - user environment. Advanced knowledge of Windows XP, Windows 7 Professional, Microsoft Outlook Exchange e-mail client and Internet access.

TECHNICAL SKILLS:

Windows Server 2008, Active Directory Domain Services, Microsoft Exchange Server 2010, TMG (Threat Management Gateway), DNS, DHCP, NetworkingVirtual Machine (VM) Linux (OpenSuSe). Troubleshoot, research, diagnose, configure, document and resolve technical issues surrounding Windows XP, Windows 7, MS Outlook, Internet connections hardware/peripherals. Desktop Support, Remote Desktop Connection, Remedy, MS Office 2010, Confidential, Blackberry Administration Services. Used Microsoft Customization Tool to Support and Deploy MS Office 2013.

WORK EXPERIENCE:

Confidential

Desktop Support

Responsibilities:

Tier I, II and III Helpdesk
Use BMC Footprints
Reimaging computers.
Reset and Unlock passwords for users in Active Directory.
Create new accounts in Active Directory
Reset RSA Token pins and assign new users.
Use Remote Desktop Connection and Skype
Supporting email (MS Outlook) administration and management. Process change request for Installations, Moves, Add and Changes.
Install, operate and maintain printers, scanners.
Assigned Tickets from Footprints for Desktop Support.

Confidential

Deployment/Data Migration Technician

Responsibilities:

Desktop Support
Data transfers and overlay of Desktops, Laptops.
Installing Software as needed by users.
Prepare computers by doing overlays from USB device.
Setup new computers for users, while doing peer to peer data transfers.
Configuration of Microsoft Outlook after overlay is complete.
Used Microsoft Customization Tool to Deploy and Support MS 2013, upgrading MS Office Suite, updating profiles, installing current service pack, Copied directory files for smooth deployment

Confidential

Help Desk

Responsibilities:

Tier I, II and III Helpdesk
Reset Windows 7 login passwords for users. Reset RSA Token pins and assign new users.
Create new accounts in Active Directory and Symantec Endpoint Encryption Client.
Use DameWare Remote Support, Remote Desktop Connection and Confidential .
Reset Passwords for Lotus Notes Users.
Activate and setup Blackberry Phones, supporting email (MS Outlook) administration and management. Process change request for Installations, Moves, Add and Changes.
Install, operate and maintain printers, scanners.
Access to change control parameters (e.g., routing tables, path priorities, addresses) of routers, multiplexers, and other key information system(s)/ network(s) equipment or software.

Confidential

Help Desk

Responsibilities:

Reset Windows 7 login passwords for users.
Reset RSA Token pins and assign new users.
Create new accounts in Active Directory.
Reset Passwords for Lotus Notes Users.
Activate and setup Blackberry Phones
Supporting email (MS Outlook) administration and management.
Process change request for Installations, Moves, Adds and Changes.
Install, operate and maintain printers, scanners.

Confidential

Project Engineer/Help Desk

Responsibilities:

Maintained and configured Confidential DL385 G5 and DL585 G7 Proliant servers in a Windows 2008 server environment.
Setup server racks, tested and configured software for stability using Confidential (Application Control Panel).
Used Cisco Router 2500 series in conjuction with Catalyst 4500 switches to locate usable ethernet ports on Cisco Putty Console.
Used OSI Model Layers with the goal of cleaning up Network, removing Cat 5 cable, insuring that only Cat 6 was used on Network.
Managed user accounts information to include password reset.
Perform data backups and restoration of files. Installed and configured new hardware and software.
Provided initial e-mail response of receipt of Help Desk Items.
Bring about resolution to Tier I and II help desk issues.
Log and track help desk items. Provide support for RSA token reset and assignments.

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