Computer Repair Technician Resume

SOFTWARE EXPERIENCE:

EXPERIENCES:

Computer Repair Technician

Confidential

Responsibilities:

Repairing software
Program will not start up or work
Machine is not booting to windows
Printer is not being seen by computer
Updates needed
Defragging system to make is run faster.
Laptop, Desktop, Tablets repair
Replaced broken or damaged parts like cracked display
Check connections for internet and power supply
Replace system boards, power boards, power supplies, system plug in.
Checked router to make sure it is working correctly when not computer not seeing the network.
Added memory or upgrading memory
Flat Screen Television repair
Replace power board
Replace system board
Replace power buttons harness

Team Lead Remedy 8.1 Analyst

Confidential, Windsor Mills, MD

Responsibilities:

Duties are helping people remotely with software or hardware issues. Including installing patches and upgrades if needed.
Configurations and making recommendation for changes to software and hardware for better performance.
Resetting password or unlocking their accounts.
Helping user learn with problems in Remedy 8.1.
Experience with Remedy, Symantec AnyConnect, BMC Enterprise Security Scan, Cisco Unified Contact Center Express, Microsoft Office 2010, Outlook 2010, Active Directory, Cisco IP Communicator, Remote Desktop, Smart Endpoint, VPN, ActivIdentity, Remote Desktop Support, Cisco AnyConnect Secure Mobility, Windows 7, 8, 8.1, 10, Cisco NAC Agent, and Endpoint Security Agent.
I supervised a group of five people.

Help Desk Analyst

Confidential, Windsor Mills, MD

Responsibilities:

Duties are helping people remotely with software or hardware issues. Including installing patches and upgrades if needed.
Troubleshooting and resolving system issues for end users and making procedures for the fix.
Attended meeting with bridged calls in order to see where the main issues are and what we can do to keep them from happening again.
Resetting password or unlocking their accounts. Experience with Remedy, Symantec AnyConnect, BMC Enterprise Security Scan, Cisco Unified Contact Center Express, Microsoft Office 2010, Outlook 2010, Active Directory, Cisco IP Communicator, Remote Desktop, Smart Endpoint, VPN, ActivIdentity, Remote Desktop Support, Cisco AnyConnect Secure Mobility, Cisco NAC Agent, and Endpoint Security Agent.

Field Service Technician

Confidential

Responsibilities:

Duties are replacing hard drives, processors, power supplies, floppy drives and fix other hardware issues.
Installed software and repaired software issues.
Setup and check network connectivity for client.
Teach clients how to use new software packages that are quick different from what they had used in the past.
Teach clients how to use new software packages that are quick different from what they had used in the past.
One example is Microsoft Office 2007 which has changed so much many people were confused on how to use the new product and I teach them where the old features are now located in the new design.
Fixed jams in printers and fax machines. Replace cartridges and cleaned machines from dirt and dust which would cause mechanical issues later.

Help Desk

Confidential, Columbia, MD

Responsibilities:

Worked on PORFP’s, RFP’s for eMarylandMarketPlace, Confidential ’s, Expense Reports.
Updated procedures, filing, progress report, and CRM.
Card scanning when given by executives.
Checking contractor’s time entry for necessary corrections.
Creating a new spreadsheet for software and hardware purchased for contracts.
Setup travel plans for events. Filled in for front deck and other duties as assigned.
Have experience with Dyanamics, Davico and the M&T Bank software.

Project Administrator

Confidential

Responsibilities:

Checked for missing equipment, serial numbers and updating the Confidential tickets in Confidential .
Created purchase orders to new equipment. Updated Disaster Recovery Procedures for the State Agencies.
Created and deleted users in the Confidential System.
Repaired hardware and software problems. Performed updates to software and hardware when needed.
Installed and upgraded Confidential system.
Backed up the NOC/Helpdesk when needed.

Help Desk Coordinator

Confidential

Responsibilities:

Created tickets in the Helpdesk program.
Monitored the tunnel cameras for performance issues. Also monitored the servers to make sure there were no issues and if they might be problems to fix them before the server crashes.
Remote access to users when they had computer issues to see existing problems.
Logged the problem into the helpdesk ticket system and sometimes fixed the problem.
Example of problem is simply adding a printer or setting up their email accounts, fixing a document, spreadsheet or presentation file. Setup new, moved and changed user’s account, and their email addresses.
Loaded software to user’s when needed and gave user access to files for their department and mapped their workstation.
Gave user’s access to Maximo and Citrix and tested to make sure they are able to log into systems. Reset passwords, and setup VPN token ring connections.