SUMMARY:

• Seasoned I.T. professional specializing in project management supporting multiple Work stream Managers.
• Experience in utilizing all components of PMBOK to improve efficiencies (project plan, timelines, budget, resource, allocation, etc.).
• Ability to establish priorities, work independently and execute complex projects. Highly developed organizational and time management skills.
• Excellent team player with demonstrated experience of working diplomatically and collaboratively with all levels of staff to ensure success in accomplishing tasks/goals.

TECHNICAL SKILLS:

• TCP/IP & OSI Models
• Hardware Configurations:
• Active Directory
• Systems Integration Systems Router & Network Configuration
• Troubleshooting
• Client/Server Networks
• Switches & Hubs
• LAN/WAN Technology
• Laptops
• Desktops
• Tablets
• Printers, Scanners
• Peripherals
• Cabling
• Firewall Security
• Windows XP/7/8/
• Windows Server 2003/ 2008 R2/2012
• Mac OS X
• MS Office 12/360
• MS Outlook
• SQL
• Quickbooks
• Agile
• Waterfall
• Scrum
• Leadership
• Customer Service
• Communication Skills
• Problem Solving
• Budgeting
• Resource Management
• Quick Learner
• ITIL
• SDLC

PROFESSIONAL EXPERIENCE:

Confidential, Saint Paul, MN

Service Desk Supervisor

Responsibilities:

• Lead a team of 3 PC Specialist for various break and fix activities
• Managed the upgrade of Desktops from Windows XP to Windows 8
• Managed the upgrade of Mobile computing from Win XP to over 100 Surface Pro devices
• Manage SLA and queue management to ensure service desk work is being completed in a timely fashion

Confidential, Saint Louis, MO

Project Manager (Consultant)

Responsibilities:

• Lead the initiative to bring 500 Windows 2003 Servers to Windows 2008/2012 Servers prior to the Windows 2003 Service patch expiration.
• Lead initiative to upgrade all SQL Servers from SQL 2003 to SQL 2008.
• Lead an initiative to upgrade from an IE 8 to an IE 11 environment for managed applications in Citrix for remote application access.
• Lead initiative to upgrade Centene from IE 8 to IE 11 and Chrome for end user usage.

Confidential, Saint Louis, MO

Senior Project Coordinator

Responsibilities:

• Responsible for project coordination of 8 projects within the Service Desk and End User Computing work stream of Energizer. Infrastructure's project objective is to separate and provide for the 2 new entities' IT services.
• Responsibilities include building and maintaining the IT Service Desk work stream’s seven projects, in addition to a broad scope cross team decommission project, and all managed within a SharePoint environment using Microsoft Project .mpp files.
• Upgrades include Exchange 2010/Outlook 2010 to Office 365, End user support, and POTS lines.
• Responsibilities include, resource and budget documents and project plans, leading and facilitating meetings, translating technical discussions into workable project task sequences, work stream task management, conflict facilitation and resolution, proactive management of project risks and dependencies, and PMO/SMO weekly project status, risk and dependency reporting.

Confidential, Roseville, MN

Systems and Network Administrator/Project Coordinator

Responsibilities:

• Developed and managed project work breakdown structures.
• Managed Help Desk employees and maintained quality or service.
• Facilitated business group meetings.
• Server builds (Win Server 2003, 2008, 2012, SMB 2011).
• Updated clients from Windows XP to Windows 7 for desktops...
• Utilized Connectwise for incident management.
• Upgraded communication system to Office 365 from Outlook/Exchange 2010.
• Network peripheral management (Printers, Middleware Appliances, Scanners).

Confidential, Edina, MN

Project Coordinator

Responsibilities:

• Organized team activities and timelines.
• Lead and organized client facing meetings.
• Produced statistics and Pivot Tables reports.
• Created PowerPoint presentations to show status.
• Created project plan activities.
• Coordinated activities with third party vendors.
• Assisted in quality assurance and testing activities with client and third party vendor.
• Worked with infrastructure team to ensure POS connectivity including: DNS Registration, AD Registration, and IP Configuration.

Confidential, MN

Resource Coordinator

Responsibilities:

• Created SharePoint Websites for multiple project sites.
• Assisted IT with the installation of MS Exchange 2010 and MS Project 2010.
• Managed MS Project Server and Project Resources tasks.
• Served as Lead Facilitator in Resource Meetings with Leadership.
• Assigned resources to projects, and determine needs analysis with Delivery Managers.
• Managed, Facilitated, and Trained HRIS software for Human Resources.
• Served as a Liaison for business requirements for Project Leaders/Human Resources.
• Assisted Functional Management is establishing standardization rules for resources.
• Served as primary contact for India Resources in regards to offshore resource needs.
• Incorporated Resources from Active Directory Resource Pool.
• Create Group Policy for Project Server Users.
• Assisted in organizing Project Sprints and accessing resource needs.
• Worked with Project Managers to create budgets to determine salaries for resources.

Confidential, Eagan, MN

Project Manager (Contract Consultant)

Responsibilities:

• Support the upgrade of clients to a new version of desktop software.
• Manage and contribute the end - to-end upgrade process.
• Communicating of key messages & positioning.
• Preparation of Client lists and distribution to technicians.
• Interaction with sales, order mgmt. & implementation teams to ensure upgrades are progressing at desired pace.
• Contacting clients & facilitating issue resolution.
• Training clients on the basics of the new product.
• Assigned technical resources to law firms, and ensure payables are met on schedule.
• Consolidating feedback & tracking completion status.
• Manage integration of custom client components, from configuration to quality testing & release.
• Technical Support and Network Assistance.
• Facilitated meetings with Project Management and Project Leaders.

Confidential, Saint Paul, MN

Project Coordinator

Responsibilities:

• Served as primary resource for changes/adds on project plans in MS Project Professional.
• Interacted with resources and project manager to resolve time issues.
• Portfolio Management.
• Served as facilitator for new resources unfamiliar with placing their time in MS Project Professional.
• Created new Project Plans, fix broken plans.
• Analyzed budget information to ensure plans and budget information were in sync.
• Backed up all Project Plans.
• Facilitated meetings with Project Management and Project Leaders.
• Assisted in created Project Definition Documents, statement of work documents and budget creation.