PC Technician-Post Migration Specialist Resume

SUMMARY:

Experience includes 7+ years in Hardware Break - Fix, PC Refresh and OS Migration.
Have excellent communication skills with well-developed writing, editing skills.
Possess acute attention to details, a team oriented disposition and a can-do attitude.

PROFESSIONAL EXPERIENCE:

Confidential

PC Technician-Post Migration Specialist

Responsibilities:

Resolved 4+ tickets daily facilitating users’ access to network resources.
Mapped user’s network drives/printers, installed local printers/applications.
Lauded by users for attention to detail and follow-up.

Confidential

Service Desk Technician

Responsibilities:

Setup new user accounts in Active Directory Users, Computers and Exchange.
Familiar with GAL updates and creating/updating Distribution Groups.
Troubleshot issues with VPN connections and O365 Virtual APPS.

Confidential

PC Technician

Responsibilities:

Migrated 5+ users daily to Windows 7 without data loss.
Provided after migration support ensuring user satisfaction.

Confidential

Technical Analyst Senior Associate

Responsibilities:

Worked on contract for Confidential at various Hospitals and data centers.
Assembled mobile carts ensuring proper WI-FI and backup battery configuration.
Imaged/configured computers and handheld devices without incurring downtime.

Configuration Technician

Confidential

Responsibilities:

Used SCCM to image/configure computers ensuring excellent quality assurance.

Confidential

Junior Desktop Support Technician

Responsibilities:

Resolved technical issues for Confidential users of Windows 7 and Office 2007/2010.
Sanitized hard drives ensuring the eradication of sensitive data.
Safely mitigated malware infestations of end user computers.

PC Technician

Confidential

Responsibilities:

Relocated PC equipment at various customer sites.
Replaced POS equipment at Confidential stores.
Setup new Windows 7 laptops at various customer locations.

PC Technician

Confidential

Responsibilities:

Migrated users from Windows XP to Windows 7 for Systems.

PC Technician

Confidential

Responsibilities:

Received excellent ratings from users for PC upgrades and migrations.

PC Technician

Confidential

Responsibilities:

Helped install 5,000+ computers on time/under budget resulting in bonuses.

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