PC IT Coordinator Resume Washington DC - Hire IT People

SUMMARY:

Experience using Active Directory
Knowledge in the following operating systems: Windows (9X, NT, Me, 2000, XP,7,8,10), DOS, Linux (Ubuntu,OpenSuse,Kali linux), Mac OS.
Desktop support
Network support
Active Directory.
Desktop/Laptop migration, deployment
Desktop/Laptop installation
Desktop/Laptop breakfix
MAC installation and deployment

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

PC IT Coordinator

Confidential, Washington DC

Prepare daily report for work schedule.
Prepare final report for previous overnight workload: re - images, replacement and backups.
Run Pre-flights on PCs scheduled to be backed up, replaced or reimaged to check online availability, data usage, last time backed-up date.
Assure quality assurance for PCs -re-imaged/imaged by checking proper PC names, PC proper functionality; as required by quality assurance specifications; before delivery to clients.
Install company computer image, following instructions provided.
Deliver and install provisioned equipment at user location, and perform basic installation and troubleshooting when required.
Ensure Service Level Agreement is maintained when providing service to clients.
Provide events and rental support by coordinating with team members and clients, deliver and install equipment at requested location, and perform basic troubleshooting.
Ensure that the asset information for all provisioned equipment is updated in Remedy/PCIM.
Oversee equipment inventory and inform company Project Manager on stock projections to allow time to purchase.
Follow established and tested process and procedures provided.
Validate installation through defined quality assurance procedures.
Ship PC equipment to country offices when required.
Fill-in, review, and turn-in tracking documents on a daily/weekly basis
Ensure work environment is maintained (clean, organized, and safe)
Provide weekly statistics to Project Manager on a regular basis or on demand.

Desktop System Analyst

Confidential, Silver Spring, Maryland

Install, configure and deploy, upgrade, 25/30 laptops/desktop( 5 MACs) weekly for FDA employees.
Export and import browser settings; browser favorites from old to new PCs configure look-and-feel of outlook
Import and export outlook ost and pst files from old to new laptops/desktops
Install/troubleshoot servers and assigns static IPs, setup desktop to look identical between old and new laptops
Data transfer/migration from old to new laptops/desktop windows 7,8 to Windows 10
Software migration from desktop to laptops.
Setting up checkpoint (FDA encryption software) password for users.
Setup of offices, dual monitors, docking stations
Installation of network printers, local printers, scanners, etc
Mapping of network drives for users.
Deletion of User’s account on Active Directory.

PC Technician

Confidential, Washington, DC

Installs, configures, maintains and repairs 20 PC’s/laptops weekly 5 printers weekly.
Refurbishes 15 to 25 PC’s weekly.
Implements Local Security Policies such as: Audit Policies, User rights Assignments and Security Options, on client’s PCs, including parental control.
Configures small office, home office routers at customer’s residence: changes default SSID, changes password etc.
Applies troubleshooting theory to solve technical problems including documentation of solutions and follow-up calls.
Installs/updates and configures Windows 7 OS,Microsoft Security Essentials/Defender, Microsoft office suite, Google chrome, firefox, avast, CCleaner.
Documents specifications, prepares for deployment and transports equipment between locations.
Interacts weekly with customers to ensure resolution of any product issues.
Uses the virtualbox virtual machine manager to test and scan untrusted softwares before actual install on client’s PC.

System Administrator

Confidential

Enhancement of the different core modules(7 in total).
Trimming of MySQL database tables by removing redundant fields, transferring sets of fields to new tables etc.
Documentation of the different core modules.
Configuring domain names and database parameters for Users online

Desktop Support Engineer

Confidential

Installation of Desktops and Laptops for Employees.
Deleting accounts on Active Directory for Users PCs
Installs/updates and configures Windows 7 OS,Microsoft Security Essentials/Defender, Microsoft office suite, Google chrome, firefox, avast, CCleaner.
Cleaning and formatting of hard drives before sent for recycling

Web Developer

Confidential

Designed and implemented the database in MySQL.
Maintained the database by adding new features such as transaction support, logging support.
Designed the website’s graphical User Interface using HTML/CSS/Javascript,Jquery
Wrote the different core modules in PHP: User management, Ad Management, Authentication management.