Janitor Custodian Resume Grand Rapids, MI - Hire IT People

SUMMARY:

To secure a customer service position that will allow me to assist workflow while utilizing my, positive attitude, great attention to detail and accuracy along with a desire to succeed in the travel industry.

SKILLS AND ABILITIES:

Microsoft Office Suite including Word, Excel, Outlook, Works, QuickBooks, PowerPoint, Lotus Notes, MS - DOS, Aspect, ICOMS, CSG, D2000, AVIA, APS, Wintrack, FORTRAN, AutoCAD 12.0, Typing 60 WPM and Spanish Communications.

EMPLOYMENT HISTORY:

Confidential

Janitor Custodian, Grand Rapids, MI

Responsibilities:

Clean and supply secured designated areas.
Monitor suspicious activity

Confidential

Research Specialist, Grand Rapids, MI

Responsibilities:

Administer quality data collection telephone interviews for market research utilizing Quancept interviewing software.

Confidential

Hotel Conventions Professional, Las Vegas, NV

Responsibilities:

Provide registration, cashier, room monitoring and transportation support for an impactful, positive, customer service - centric experience for business convention participants.
Floater and communications liaison.

Confidential

Customer Care Executive, Grand Rapids, MI

Responsibilities:

Manage relationships with contracted hotels across the globe and directly verify guest information as needed.
Hotel contact for any developments in serviceproduct, website, or systems inquiries.
Solve all complaints.

Confidential

Sales Agent, Grand Rapids, MI

Responsibilities:

Home furnishings and remodeling club sales floor representative.
Conduct house makeover and vacation package promotional giveaways.
Outbound calling and mailing to generate membership leads.

Confidential

Retention Representative, Walker, MI

Responsibilities:

Answer incoming customer calls regarding billing, technical support, enrollment and complaints for cable, phone and high speed internet usage.
Retain exceptional retention sales quotas.
Payments and schedule any field request.

Confidential

Case Manager, Walker, MI

Responsibilities:

Skip trace data to locate any information related to people and property for client recovery information.
Assign vehicle repossession cases received from national bank lending institutes to field agents . neighboring territories

Confidential,

Supervisor, Grand Rapids, MI

Responsibilities:

On call for inquiries regarding procedure, company policy escalated member concerns and to assist emergency service providers.
Conduct continuous training of team and call center advocates.
Monitor call management queues and ensure service levels are maintained.
Dispatch tow stations and extensive travel support.

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Janitor Custodian Resume

Grand Rapids, MI

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