CAREER SUMMARY:

• I present myself as a tenured Information Technology career focused professional.
• A professional with experience in technology design, development and deployment in support of improving business processes and communications.
• I have and continue to demonstrate the ability to effectively communicate successfully with all levels of staff within an enterprise environment.
• I present myself as an individual that possesses both the technical and management skills that successfully motivate and equip a diverse team to succeed.

TECHNICAL SKILLS:

Operating Systems & Applications: Microsoft Windows 2007, XP, Vista, Windows Server 2003 on up, Microsoft Office 2000 - 2010 (Word, Excel, Access, PowerPoint), Exchange 5.5 on up, Active Directory Symantec Backup & Recovery, Symantec Antivirus software, ActiveClient Agent (Smart card) Remote Desktop Assistance, Adobe Reader, BMC Remedy Support, IE TCP\IPTCNO Tracking and Compliance, SMS client pushes (Patch application), Microsoft SharePoint. Juniper Firewalls, Visio.

Hardware : Fiber optic cabling, Cat 5/6 twisted pair cable, PC rebuilds, PDA setup, Cisco routers & switches, Network topology, UPS power supplies, file servers, backup servers, network management servers, network printers, jet direct print servers, NIC cards, audio / video cards, swappable drives, memory upgrades, tape drives, hard drives, etc.

EXPERIENCE:

Systems Specialist

Confidential, Washington, DC

Responsibilities:

• Assist with preparation of Move/Add/Change ( Confidential ) forms, utilizing and maintaining all associated tools.
• Maintain Confidential order and inventory data in the Confidential Enterprise Tool, including, but not limited to, data collection, validation, and entry.
• Track, follow - up and provide feedback on Confidential submissions.
• Collect, record and update data in support of Dual Desktop Reporting requirements, providing routine status and participate in Dual Desktop Reduction requirements by responding to various data calls and preparing documents in support of quantifiable reduction requirements.
• Support the transition process by collecting, validating, verifying and entering data; responding to ad-hoc data calls; preparing transition plans; coordinating and scheduling transition meetings, surveys, training sessions and other transition support activities; facilitating cross organizational and external coordination; assisting with user deployments, equipment logistics, software validations, equipment validations, customer inquiries, daily status reports and clean-up activities ( Confidential sweeps). Collect and analyze Confidential performance statistics in support of Service Level Agreement validation.
• Maintain MSC-specific information in the Application and Database Management System ( Confidential ), Information Strike Force ( Confidential ) Tools, or any mandated application in support of Confidential application rationalization and provide application analysis support and internal/external coordination for Functional Application Manager (FAM), Confidential and Confidential Tools initiatives.

Desktop Technician

Confidential, Washington, DC

Responsibilities:

• Monitor, support, and troubleshoot the IT infrastructure for operating issues involving failures, degradation and event correlation using various software and hardware monitoring tools.
• Work with internal and external clients via phone and email to resolve problems.
• Perform advanced troubleshooting and problem resolution for all types of IT infrastructure as assigned - hardware, software, telecommunications, business application, customer connectivity, LAN, WAN, and others
• Assist in defining and developing detailed technical documentation and Standard Operating Procedures to perform various responsibilities, enabling junior technicians and others to perform their duties as well.

System Administrator

Confidential, Washington, DC

Responsibilities:

• Responsible for end user support, level III escalation on Windows 7 OS and applications. Desktop/Laptop level III support.
• Microsoft Office Professional Suite 2010, BMC Remedy IT Service & Asset Management, Service-Now IT Service Management, Symantec Norton Ghost v12, Microsoft Active Directory, Windows Deployment Services, Lotus Notes, Veritas Backup Exec, Windows NT Backup, Symantec Antivirus, McAfee Antivirus, RSA Authentication Manager, Cisco VPN Client.
• Ensured server performance and maintained applications on sever.
• Performed and oversaw continuous systems health checks and application of patches. Assisted in performing data management services.
• Assisted disabled persons within the PEO with software installments.
• Accessed Confidential to ensure that the correct version of the software was approved for deployment.
• Windows XP and Windows 7; Microsoft Server 2003/2008 Acts as an IT advocate for the respective codes within the PEO IWS organization and the Confidential Helpdesk to appropriately route and escalate unresolved IT issues .
• Coordinates with the Information Assurance manager on all matters pertaining to electronic spillages on all government issued equipment.
• Currently assisting in an effort to automate all processes using Microsoft SharePoint. Using SharePoint to deploy intranet and public automated websites within The Confidential .

Directorate Helpdesk Technician

Confidential, Washington, DC

Responsibilities:

• Administered support for printers, desktops, laptops, servers and routers. Support for network services for Local Area Network, Wide Area Network, IP address changes.
• On-site support for operating systems, exchange servers and remote connectivity. Provided first contact resolution for incidents and requests reported to the service desk.
• Support for security services such as account and password support, encryption, firewalls, rights and privileges, and security and technology policies.
• Support for software with such functions as operating systems, e-mail/messaging, office productivity, drivers, applications, web applications, remote connectivity, and automation.
• Monitoring the progress of tickets, communicating the status of the ticket to customers, and documenting the communication in the ticket.
• Configuration of DHCP, WINS, DNS, VPN; Antivirus and Spam Prevention; Email systems management; Program Security management. In addition to all these duty functions, as a remote desktop manager
• I am also responsible for the assembly and configuration of CPU’s and monitoring network infrastructure and peripherals such as printers, scanners and blackberries.

Helpdesk Administrator / Videographer

Confidential, Dunn Loring, VA

Responsibilities:

• Provide user support and customer service on company supported computer applications and platforms.
• Trouble shoot problems and advise the appropriate action.
• Respond to requests for technical assistance in person, via phone, or electronically.
• Diagnosed and resolved technical hardware and software issues. Identified and solved situations that required urgent attention.
• Informed management of recurring problems and provided innovative solutions.
• Determines what camera equipment is necessary and obtains equipment.
• Transports, sets up, and operates various production equipment including cameras, audio, and video recorders, lighting equipment, props, and microphones for location and studio production.
• Operates and maintain proper levels of calibration of camera, audio and video recorders.
• Filming of graduations and counter threat training courses.