Help Desk Technician Resume Washington, DC - Hire IT People

TECHNICAL SKILLS:

Keyboarding: 45 wpm

Computer Applications: Remedy Help Desk, Windows 2012 Active Directory, Office365, Windows and MAC OS, Microsoft Office, Internet Explorer, Adobe Photoshop, Picasa 3

EXPERIENCE:

Help Desk Technician

Confidential, Washington, DC

Responsibilities:

Install, maintain, and repair desktop hardware
Configured operating systems to user specification
Recorded and maintained inventory for laptops, printers, and wireless access points
Provided telephone support for web and MS Office applications
Provided customer service support as overflow required
Walked users through resetting and creating strong passwords
Responded to customer email requests for technical support

Lead Camp Counselor

Confidential, Washington, DC

Responsibilities:

Supervised camp counselor assignments, camper activities and meal preparation
Coordinated team building events for counselors and support staff
Responsible for all science activities, lab safety and
Sized campers and purchased uniforms for basketball teams and dancers
Coordinated and arranged field trips, transportation and meals
Received, recorded and deposited cash, check payments weekly
Processed payment card transactions and reconciled daily

Research Assistant

Confidential, Washington, DC

Responsibilities:

Researched security device manufacturers and product reviews
Populated spreadsheet and PowerPoint with research results
Scheduled vendor meetings and applicant interviews
Printed and distributed meeting packets and tent cards
Set up meeting rooms for conferences and training sessions

Compliance Intern

Confidential, Fairfax, Virginia

Responsibilities:

Reviewed company requests for security compliance audit support
Contacted company audit staff to request outstanding documents
Received confidential policy documents, classified and distributed them to professional staff for customer meetings
Prepared meeting rooms, projector and presentations daily

Children and Youth Coordinator

Confidential, Lansdowne, Virginia

Responsibilities:

Coordinated team building events for children ages 7 - 14 in small groups with a focus on conflict management and self control
Developed a rating and rewards system to show progress/success
Received, recorded and deposited cash, check payments daily
Processed payment card transactions and reconciled daily

Data Entry Clerk

Confidential, Leesburg, Virginia

Responsibilities:

Categorized completed client surveys
Entered responses into online database
Trained summer interns on database entry processes

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Help Desk Technician Resume

Washington, DC

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