SUMMARY:

• Accomplished Computer Technician with a rapidly increasing range of industry experience looking to bring strong instincts and a proven record of procedural compliance, process management and strong operational skills to a rapidly growing company.
• Over 20 years of communications and workstation experience
• Adept at defining customer requirements and meeting their needs
• Knowledge, training, and practical experience with workstations and network systems
• MS OS 98, XP, Win 2k3 server, Win 7, Active Directory, DHCP, DNS, TCP/IP, Citrix, MS Office 2010, Outlook 2010, Fiber Optics Tech, Telephone/ Lan installer
• CompTIA Security+, MCP, fiber optic splicing, wire schematics, telephone install, cable install, Cat 5, server and switch installation.
• Delivered 100% rate of customer satisfaction consistently.
• Oversaw a decrease in average daily Help Desk tickets by 20%
• Automated repeatable tasks where possible to increase efficiency.
• Able to effectively solve problems in time constraints by using my instincts.
• Inspired fellow employees resulting in performance optimization.
• Overhauled and enhanced initial set up of new business locations.
• Delivered results consistently.
• Excellent organization and problem solving skills able to work comfortably independently and in teams.
• Crisis Management.
• Organizational Leadership.
• Multi - Site Operations.
• Decision-Making.

SKILLS:

Active Directory, administrative, administrative support, AD, anti-virus, Army, backup, Budget, cables, cable, Cat 5, Cisco, Citrix, com, hardware, network systems, clients, customer service, Dell, Desktops, DHCP, DNS, fax machines, Fiber Optics, Ghost, HP, Image, imaging, Internet Explorer 9, ISP, Computer support, Lan, Notebooks, laptops, MCP, Exchange, MS Exchange server, MS Office, MS Office Suite, Outlook, Windows 7, Win 2, Win 7, Windows 2000, Windows 98, 98, Windows XP, monitors, Naval, network support, network, networks, nursing, OS, Personnel, copiers, copy machines, policies, printer, printers, Recruiting, Recruiter, router, routers, schematics, servers, switches, switch, System Administration, TCP/IP, technical support, Telephone, telephones, phones, phone, Troubleshoot, video, VPN, WAN

EXPERIENCE:

Technical Support Specialist

Confidential

Responsibilities:

• Provide initial set up and technical support for the network systems and 750+ workstations and laptops in three Charter High Schools owned and ran by Confidential .
• Actively maintain and administer network accounts in Active Directory.
• Actively maintain thin clients in the Confidential system and allow thin clients to join the network with the proper images.
• Actively maintain the use of the Sysaid ticketing system to manage problem issues from three schools.
• Purchase inventory and equipment.
• Work locally and remotely.

Helpdesk Administrator

Confidential

Responsibilities:

• Provided technical support for hospital staff.
• Provided set up and upgrade of computers at the mobile nursing stations.
• Actively maintained and supported thirty mobile nursing stations.
• Provided administrative support for Active Directory and Exchange Servers.

Confidential

Technical Support

Responsibilities:

• Provided administrative system support to the secured and unsecured networks.
• Traveled to Naval Reserve Drills to provide System Administration and Computer support for users, workstations, printers, and fax machines.
• Helped the enlisted IT helpdesk with logical moves within domains and cross domains.
• Provided Common Access Card updates and unlocked user accounts.
• Troubleshoot and replaced hardware in desktop and/or laptops.
• Imaged workstations and laptops.
• Escalated any issues to higher which included switched, routers, and ISP.
• Dell Certified for Desktops and Notebooks.

Confidential

Computer Systems Specialist

Responsibilities:

• Provided network support for local business accounts on site and remotely .
• Used MS backup or Acronis providing daily, weekly, and monthly backup of servers and workstations; used Acronis or Ghost to image or reimage workstations.
• Provided support on location to diagnose and remedy problem issues with network or workstations; provided support to Confidential intranet diagnosing problems with the switch, router, ISP, AD, computers, and local workstations.
• Tracked and cataloged all trouble tickets using in-house tracking system; tracked trouble tickets from beginning to end notifying user when ticket has been completed; Ordered requests for hardware or software to complete and remedy the workstations.
• Installed and set up LAN drops, pulled cables, terminated at drops, terminated at box.
• Tracked Cat 5 connections and made sure that connections were in working order at the port and at the switch box.

Network Support Specialist

Confidential

Responsibilities:

• Diagnosed workstation hardware problems, imaging, Active Directory, workstation/ printer preventative maintenance, anti-virus software, mobile phone/device support, and VPN.
• Maintained proficiency in using and supporting Windows 98, Windows 2000, Windows XP, Windows 7, MS Office Suite 2007/2010, and Internet Explorer 9 Maintained and updated IT configurations of different offices, provided onsite support, updated management of any open issues, maintained and updated all logs to include workstation, printers, copiers, monitors, fax machines, and switches to the HEAT tracking system Participated with call rotations, provided additional services support on weekends, communicated with network administrators.

System Administrator

Confidential

Responsibilities:

• Diagnosed workstation hardware problems, imaging, Active Directory, workstation/ printer preventative maintenance, anti-virus software, and mobile phone/device support.
• Provided support through VPN or remote connections, assisted with server installs, Cisco farms, video feeds, installed LAN drops.
• Provided customer service over the phone using a call rotation.
• Maintained and supported workstations, laptops, Treo Mobile phones, EVDO cards, PDA, printers, copy machines.
• Supported Active Directory, account creation, and MS Exchange server.

Confidential

Responsibilities:

• Responsible for enforcing policies handed down through Directorate of Information Management (DOIM).
• Coordinated with the DOIM to set up a secure internet.
• Provide work orders to complete the setup of new telephones and LAN/WAN in three different buildings.
• Responsible for setting up a new network using Windows XP Pro and Active Directory.
• Supervised the installment of LAN/WAN and telephones.