Senior SD Analyst Resume Washington, DC - Hire IT People

SUMMARY:

Highly dependedable and motivated IT Technician dedicated to providing legendary Tier 1 and Tier 2 end user support for various government users, help desk support functions and business analysis.
Experienced in installing, configuring and troubleshooting various network devices.
Consistently manage numerous simultaneous technical projects and networking solutions that both accommodate special project needs and the highest levels of customer service.

SUMMARY OF QUALIFICATIONS:

Value - Added Leadership
Report Preparation
Written Correspondence
General Office Skills
Computer Savvy
Printer Support
Scheduling
Training/Support
Client Relations
Strong Analytical skills
Asset Management
Team and Project Leadership

TECHNICAL PROFICIENCIES:

Applications : Adobe Acrobat, Automatic Call Distributer (ACD), Blackberry, BMC Remedy Service Desk, Citrix, RSA Console, Active Directory, Service Now, Virtual Private Network, VMware, Remote Assist, Goverlan, SCCM, Java, Exchange Admin Center, Customer Management Portal

Operating Systems : Windows Vista/7/8.1/10, iOS, Android

O ffice P ackage: Microsoft Word, Microsoft Excel, Microsoft Powerpoint, Microsoft Outlook, Office 365.

H ardware: PC Support, periperals, office equipment, switches, routers, hubs.

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

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Responsibilities:

Lead a team of 10 technicians to provide support for over 1800 domestic and international users on various business applications. Other duties:
Maintain Active Directory and Microsoft Exchange accounts for users.
Track Problem tickets through Service Now and assign calls to technicians based on their skill and availability.
Utilize SCCM and internal deployment server to image PC’s for deployment.
Create instructional SOP’s on various applications and equipment to ensure ease of operation for technicians and end users.
Perform regular maintenance on PC’s as well as a variety of printers and copiers.
Maintain and troubleshoot network related issues.
Interact well with all levels of users and staff on a daily basis.
Maintain and track hardware assets for the client.
Scheduling, mentoring and training of technicians.

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Senior Sd Analyst Resume

Washington, DC

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