Help Desk Analyst Resume
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Largo, MD
AREAS OF EXPERTISE:
- Windows Server 2008/2012 R2
- Windows 10
- Windows XP/7/8/8.1
- Mac OSX
- Microsoft Office 365
- VMWare/Oracle
- Salesforce
- Active Directory
- Comodo Firewall
- Oracle Virtualbox
- Nessus Scanner
TECHNICAL EXPERIENCE:
Confidential, Largo, MD
Help Desk Analyst
Responsibilities:
- Managed user accounts (i.e. Reset passwords, unlocked accounts)
- Support of Virtual machine problems in Windows/MAC environments
- Utilized numerous fault finding techniques to analyze customer issues
- Assisted students and instructors with VMWare,Oracle,VDA, and Office 365 issues
- Resolved problems involving desktops, laptops, blackberries and iPhones
Confidential, Washington, DC
Help Desk Technician
Responsibilities:
- Responsible for technical troubleshooting for system crashes, slow - downs, and data recoveries.
- Engaged and tracked Priority 1 issues in a timely manner.
- Installation and maintenance of Analog and IP Cameras
- Rebooting of Confidential (Homeland Security Servers)
- Replaced PC Components
- Installation/ configuration of servers and server racks within an MDF/IDF
- Escalated issues when appropriate
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