Senior Service Design Engineer Resume Redmond, WA - Hire IT People

TECHNICAL SKILLS:

WORK EXPERIENCE:

Senior Service Design Engineer

Confidential, Redmond, WA

Responsibilities:

Responsible for Service Design requirements, service improvements, advanced troubleshooting, SQL DB investigation, system performance and diagnostics supporting MCS and Premier business and global services.
Design and document ops and support requirements and build out planning for a phased project to manage MCS & MS Enterprise Services resources worldwide over four billion dollars per year.

Operations Engineer

Confidential, Redmond, WA

Responsibilities:

Supported Data Center Access Tool and Supply Chain Management services.
Provided recommendations to developers.
Helped create and implement service level monitoring solutions.
Migrated weekend maintenance to business day with significant drop in unavailability with coordinated smoke testing.
Added ops process review and signoff as part of the development process.
Incorporated patching into services update process with improvements in automation as part of development design.
Worked with test team to find and fix problems resulting from growth and scale of services while the product team worked on the replacement next generation of the service.

Systems Analyst

Confidential, Bellevue, WA

Responsibilities:

Deployment Engineer

Confidential, Seattle, WA

Responsibilities:

Built out and deployed services to production systems running JVMs on Jetty or Jboss, .NET on ASP, on Windows and CentOS.
Researched and documented system requirements.
Created documentation for existing services.
Improved automation.
Implemented ITIL based change management.
Implemented monthly Confidential based patching.
Worked as member of the team to move to SOA based service. Increased interaction between Dev and Ops.
Attended RedHat Technician Courses.
Designed custom Confidential application services to Confidential web traffic to partition data for better performance and reliability.

Systems Escalation Engineer

Confidential, Redmond, WA

Responsibilities:

Resolved Tier 4 bugs and provided patching guidance for Confidential Embedded Windows Products.
Worked with SQL Express team to add Windows Embedded to their design and testing.
Provided recommendations and Design Documents for next gen updates.

System Engineer

Confidential, Redmond, WA

Responsibilities:

Program Manager - Support

Confidential, Redmond, WA

Responsibilities:

Design and Implement support process for all Confidential Training and Readiness services and achieved full Confidential support capability within six weeks.
Managed multiple vendor support team and all support processes.

Program Manager

Confidential, Redmond, WA

Responsibilities:

Integrated merged search and syndication services.
Migrated services to Unified MS Passport authentication.
Improved security and privacy for our services.
Created and designed training transcript service, publishing and content management services for MS Partner teams.
Requests for proposals, managed vendors teams, contracts, and statements of work.

Operations Engineer

Confidential, Redmond, WA

Responsibilities:

Primary member of the team that migrated with Rights Management Services to the MSN Ops team.
Supported Passport based RMS.
Managed Passport key compliance.
Implemented service level and KPI monitoring.
Spearheaded Operations Acceptance Testing.
Helped design a secure hardware & software/process to certificate keys