Help Desk Specialist Resume Washington, DC - Hire IT People

SUMMARY:

EXPERIENCE:

Help Desk Specialist

Confidential, Washington, DC

Responsibilities:

Workstation and printer installation and repair, configuration and support for operating systems, off-the-shelf software, custom application software, minor network cabling required for workstation installation, troubleshooting of workstation application problems, connectivity and performance, as well as user account management.
Monitor the system and server performance through defined tools and procedures and for generally less advanced server administration tasks, such as tape backups and patch installations.

Tier 1 Help Desk Specialist

Confidential, Washington, DC

Responsibilities:

Diagnose, troubleshoot and resolve a range of software, hardware, and connectivity issues.
Manage team responsible for setting up and breaking down workstations, and troubleshooting problems with peripherals and hardware.

Facility Services Office Support Specialist

Confidential, Rockville, MD

Responsibilities:

Purchased, distributed, and managed supply inventory and requisitions.
Monitored the facility to ensure that it was safe, secure, and well-maintained.
Communicated with staff, clients, vendors, and other visitors to answer questions, convey information, take orders, and address complaints.
Managed the disposal of surplus property.
QC’d deliveries against specifications in work orders, and resolved discrepancies.

Inventory Management System Associate

Confidential, Washington, DC

Responsibilities:

Verified inventory computations against physical counts of stock.
Investigated discrepancies and reconciled errors.
Maintained and cleaned supplies, tools, equipment, and storage areas in order to ensure compliance with safety regulations.
Distributed materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.
Moved freight, stock and other materials to and from storage or production areas.
Loaded docks, and delivered vehicles, shipments, or containers manually, or using trucks, tractors, or other equipment.