OPERATING SYSTEMS, APPLICATIONS:

Windows 7, Windows 10, Windows Server 2008/2012, Active Directory, ArcSight, Splunk, BigFix, IronPort, Remedy BMC ticketing system, Remedy Ticketing Systems, Windows 10 Systems Build, PXE Booting, Windows 10 Migration and Deployment, Asset Management, Change Managements, Lifecycle Management, Group Policy Management, IA Management, Hardware and Software Deployment, Hardware Troubleshooting

PROFESSIONAL EXPERIENCE:

Confidential

Lead Help Desk Technician, Ft Mead, MD

Responsibilities:

• Troubleshoot and implement complex server technologies, operating systems components, software tools, utilities and applications
• Installation network equipment install/configure/troubleshoot of Routers, Switches and Access points
• Configure and Troubleshoot Cisco Routers and Switches across several Security Classifications TS/NIPR/SIPR/JWICS
• Update and close required trouble tickets to include daily service and support functions
• Network Management (TS, NIPR, SIPR, JWICS) Build the metric reports and recommend improvements to ensure the availability
• Maintain a reliable classified network system in a 24 x 7 environment Troubleshooting Network Connectivity - Traceroute/Ping/ipconfig/Light test etc.
• Document all assigned Help Desk tickets and Change Requests, using Remedy 7.6.
• Coordinate with network analysts to resolve critical system failures or service outages and escalate issues
• Meet with the System Administrator Supervisor to discuss escalated issue and to review accomplishments Troubleshooting network connection problems and Printer install/config/troubleshoot and publication of SOP’s for systems and processes under their control Cable Management-Creating/Running/Tracing Fiber Optic and Ethernet Cables (CAT-5, Access Control List, Flow Control Ensure the proper operations of all security-related monitoring systems Active Directory, DNS, DHCP, TCP, UDP, Communication Protocols Installing network cards
• Assist Users with unlocking accounts, Provide remote access assistance to Users, Install and troubleshoot Network Printers, Chronicle and dispatch personnel to inspect all interceptor alarms and intrusion incidents.
• Provide monitoring of telecom closet to ensure network operation using the Voice or IP, Image work stations and add them to OU/AD Groups Support SCCM Patching, Updates and Programs on NPR/SPR/JWICS network

Confidential, Washington, DC

IDS Analyst /Incident Handler

Responsibilities:

• Monitor and analyze network traffic, IDS alerts, networks and system logs, utilize available open source information to detect and report threats to customer networks. Utilize ArcSight, Ironport, NetWitness, and Confidential EPO.
• Perform CERT/SOC operations to include IDS event monitoring and analysis, security incident handling, incident reporting, and threat analysis.
• Determine appropriate response action(s) required to mitigate risk and provide threat and damage assessment for security threats which may impact the customer networks. BMC Remedy Ticket Management.
• Analyze and report cyber threats and assist in deterring, identifying, monitoring, investigating and analyzing computer network intrusions.
• Providing intrusion support to high technology investigations in the form of computer evidence seizure, computer forensic analysis, data recovery, and network assessments.
• Triage and respond to remedy security spills.

Confidential, Vienna, VA

Security Operations Center Analyst

Responsibilities:

• Install/configured and troubleshoot software applications in Windows environments.
• Recognize deviations from standard procedures necessary and recommend appropriate changes to software design.
• Develop and maintain system documentation and standards.
• Determine the source of system crashes and identify solutions to recover them
• Field all incoming service desk calls and emails.
• Evaluate, test, recommend and implement PC based software packages to determine system compatibility.
• Assist users with printer problems and printer maintenance
• Installation / Configuration/ PC Programs and Hardware
• Triage outages and resolve issues with customer via email and phone support
• Managing Server Shares adding permissions and access authority
• Identify and coordinate correction of device configuration problems that prevent full discovery of IT assets on the network.
• Utilized Remedy Ticketing System and triage Incidents for resolution to end user
• Maintain documentation and change control for desktop management process
• Install and troubleshot applications and resolve compatibility issues
• Test new software and hardware and respective updates prior to implementation.
• Install network equipment/troubleshoot hardware compatibility issues hardware (desktops, laptops, printers and mobile devices)

Confidential, Alexandria, VA

System Administrator / Service Desk Analyst

Responsibilities:

• Utilize technologies, operating systems components, software tools, utilities and applications.
• Installation network equipment install/configure /troubleshoot of video cards and network
• Install programs and updates for workstations.
• Installed PKI Certificates to users as a trusted agent.
• Utilize discretionary trouble shooting methods to identify resolutions that are possible within 7 minutes or less.
• Assist in service desk management issues.
• Image PC for mass deployments to variety of agencies.
• Ensure workstations and users are joined utilizing active directory/ forest/ trees protocol.
• Of accurate alerts, reports and dashboards.
• Maintain a reliable classified network system in a 24 x 7 environment.
• Document all assigned Help Desk tickets and Change Requests, using ticketing system.
• Coordinate with network analysts to resolve critical system failures or service outages and escalate issues.
• Deploy images to workstations and image desktop, laptops and mobile devices.
• Troubleshoot printer connectivity issues.
• Assist users with printer problems and printer maintenance.
• Ensure the proper operations of Firewall, Norton and Semantic antivirus software
• Installing network cards and video and graphics and sound cards.
• Maintain and Monitor Windows7 operating systems for compatibility issues.
• Identify suspicious applications loaded to desktops, using Tivoli monitoring tools.
• Perform routine back up of hard drive, share drives and Cloning software and standalone duplication programs.
• Windows 7 updates and service packs installations.
• Windows 10 Installation / install NIC IP Addresses and map printers.
• Active Directory Users & Computers/ Creating & Managing User / Computer Accounts/ Managing Account Memberships/ Resetting Passwords.

Confidential, Alexandria, VA

System Administrator

Responsibilities:

• Solve complex problems regardless of complexity, using design principles and practices.
• Install/configured and troubleshoot software applications in Windows 7, 2000 and XP environments.
• Recognize deviations from standard procedures necessary and recommend appropriate changes to software design.
• Develop and maintain system documentation and standards.
• Determine the source of system crashes and identify solutions to recover them.
• Collaborate with developers to accurately diagnose and identify compliant solutions using automation.
• Evaluate, test, recommend and implement PC based software packages to determine system compatibility.
• Design and develop workflow solutions.
• Identify and coordinate correction of device configuration problems that prevent full discovery of IT assets on the network.
• Maintain documentation and change control for desktop management process
• Install and troubleshot applications, including Outlook 2003, Adobe Acrobat Professional, Nuance Omni Page, Microsoft Office 2003/2007 and Naturally Speaking Preferred.
• Test and field new software and hardware and respective updates prior to implementation.
• Install network equipment/troubleshoot and configure LAN hardware (desktops, laptops, printers and mobile devices).
• Troubleshoot and install software remotely using VNC viewer.
• Push out patches and software upgrades to the users’ PCs, using SMS and WSUS for Microsoft products.
• Identify suspicious applications loaded to desktops, using network discovery tools.
• Perform routine back up of hard drive using Acronis Cloning software
• Troubleshoot functionality flaws after application deployment into the network environment.
• Perform backups, review events and make systems comparison to ensure adequate protocol.

Confidential, Vienna, VA

Software Administrator / Security Administrator

Responsibilities:

• Install/configured and troubleshoot software applications in Windows XP environments.
• Recognize deviations from standard procedures necessary and recommend appropriate changes to software design.
• Develop and maintain system documentation and standards. Determine the source of system crashes and identify solutions to recover them.
• Collaborate with developers to accurately diagnose and identify compliant solutions using automation.
• Evaluate, test, recommend and implement PC based software packages to determine system compatibility.
• Design and develop workflow solutions.
• Identify and coordinate correction of device configuration problems that prevent full discovery of IT assets on the network.
• Maintain documentation and change control for desktop management process. Modify users’ accounts, reset passwords and created group accounts.
• Install and troubleshot applications, including Outlook 2003, Adobe Acrobat Professional, Nuance Omni Page, Microsoft Office 2003/2007 and Naturally Speaking Preferred.
• Test and field new software and hardware and respective updates prior to implementation.
• Service desktops, laptops, printers and mobile devices. Troubleshoot and install software remotely using VNC viewer.
• Install and upgrade, patch and deploy Microsoft products.
• Identify suspicious applications loaded to desktops, using network discovery tools.
• Perform routine back up of hard drive using Acronis Cloning software Troubleshoot functionality flaws after application deployment into the network environment.
• Perform backups, review events and make systems comparison to ensure adequate protocol.
• Create new objects in AD and organize Group Folders and Server Shares