SUMMARY:

• Objective is to create a professional work reference for all future
• Employers may be interested in my work services.
• LAN,WAN,MAN,WLAN,Token Ring, Networking configuration, basic network topology knowledge Bus, Star,Mesh,Hybrid,Ring.
• Intermediate knowledge of Microsoft operating system: software/hardware Configuration, Windows Vista, basic protocols knowledge/addressing TCP/IP,Netbeui,Appletalk,IPX/SPX, Intermediate OS knowledge, Windows/95,98,ME,2000,XP,Vista,Windows 7, Ms - Dos, novice customer support skills,RemedyTicketing systems, Common Access Card troubleshooting, biometric device installionl,blackberry installation,apploader desktop manager software, blackberry desktop manager etc,Windows Vista, Comptia Security +,PKI,IDS configuration, CA,RA.LRA, Altiris Deployment Console Management,
• Dell Power Edge 2600, Dell GX520 & 620, GX745, Dell Latitude D430, D630, D830, E6500 laptops, Blackberry 9630, Curve, Tour and 8830, IBM ThinkPad laptops, HP Compaq HP DC5750, DX5150, dc7100sff and nc8430 laptops, P USB hard drives, Xerox Phaser 6360 color printers, Dell 5310n printers, HP 8150 printers, Lexmark C544XL, and C715 printers, ATM Machine repair. Artrient Kiosk, Eseek Scanners, 3M Scanners, Toshiba 5005 Printer, Ingenico Emv card reader, Embosser card printers. Infogenesis POS Terminals,

TECHNICAL SKILLS:

• Windows 98/NT/2000/XP/Vista/Win7, Win 8, 2010,
• Active Directory,
• Microsoft Suite 2007,2010,2013
• Outlook 2007,2010,2013
• Lotus Notes,
• Mozilla Firefox
• Symantec
• McAfee Antivirus
• Confidential ’s Antivirus
• Partition Magic
• Symantec Ghost
• Remedy
• CA, Clarify
• Utopia
• Citrix
• Linux,
• Adobe, Altiris Deployment Console, Win Magic

WORK E XPERIENCE:

Confidential, Oxon Hill, MD

Responsibilities:

• Windows 7 POS administration.
• Igt Patron management support.
• Atrient Kiosk support.
• Hp/Dell Hardware support.
• Embosser printer troubleshooting and support.
• Switch configuration and port patching.
• Table touch monitor support/Table Touch application support.
• Eseek scanner support and troubleshooting.
• 3M scanner hardware support.
• Active sync software support/ Microsoft exchange Server support/ Outlook 2013.

Confidential, Gaithersburg, MD

Responsibilities:

• Remedy Ticketing System 8.1
• Call center service
• Hardware/Software troubleshooting
• Microsoft Outlook 2010
• Windows 7 troubleshooting
• Dell Laptop 8460 - 8470 reimaging
• Printer troubleshooting toner replacement/imaging unit replacement
• Sccm administration 2012
• Win migration/profile transfers

Confidential, Arlington, VA

Service desk technician/Tier I Helpdesk

Responsibilities:

• Remedy Ticketing System 7.6
• Call center service
• Hardware/Software troubleshooting
• Microsoft Outlook 2010 support and troubleshooting.
• Windows 7 troubleshooting
• Sccm remote administration
• Avaya phone support

Confidential, McLean, VA

Windows 7 SCCM 2012-2007 Administrator/ Desktop support engineer

Responsibilities:

• Win 7 OS deployment
• Sccm 2007 configuration console deployment
• Building task sequences using sccm 2012-2007
• Sccm 2007 Windows 7 Bare Metal deployment
• Sccm 2012-2007 OS upgrading
• Sccm 2007 Win 7 driver importing
• SCCM 2007 Pxe booting troubleshooting
• SCCM 2012-2007 Windows 7 image capture deployment
• Sccm 2007 distribution point creation
• Call center customer service and remedy ticketing system support
• Windows Server 2008 administration
• Virtual PC, Virtual Box administration
• Altiris Deployment Console management

Confidential, Laurel, MD

Tier I Service Desk Technician/Call Center Support

Responsibilities:

• Remedy Ticketing System 7.6
• Call center service
• Hardware/Software troubleshooting
• Microsoft Outlook 2007 support and troubleshooting.
• Windows 7 troubleshooting
• Sccm remote administration
• Avaya phone support
• Active directory admin
• User profile removal and transfer
• User account setups
• User password reset and unlock

Confidential

Migration Tech/Desktop Support, Alexandria VA

Responsibilities:

• Job Duties administered the Active Directory user password resets, user profile removal Installation and upgrading of Confidential ’s Ghost Software for a wide spread Windows XP, Vista laptop migration.
• Assembled Confidential hardware and software configuration NIC card installation, AGP adapter upgrades, printer troubleshooting, fuser roller install, Ink cartridge install.
• Microsoft Outlook 2007 profile setup PST, adding special mailboxes, as well as previous inboxes, mailbox removal also updating the Global Access list for Win up and win7 users.
• Used Symantec ghosting software to image laptops and desktop using a custom Win 7 image I also performed multi cast imaging of desktops and laptop.
• Performed BIOS flashing
• Installation and Surveyed PGP encryption software for Dell and HP laptops.
• Blackberry Administration password resets for users, profile activation, profile deactivation, mobile device wiping, mobile device loading, certificate synchronization, Blackberry Desktop Manager Management.

Confidential

Desktop Support/Migration Tech

Responsibilities:

• Install and upgraded Confidential ’s Ghost software Reimaging Win xp, Win Vista on government laptops, desktops.
• Maintaining Confidential software support Microsoft Outlook 2003-2007 PST add- mailbox setup, BIOS flashing.
• Repairing hardware NIC removal, Hard disk drive repair, keyboard installation, Hp Printer troubleshooting.
• Remedy Ticketing systems
• Upgrading Confidential ’s ghosting software Windows Vista OS: Profile backup, Data Migration.
• Installing Confidential ’s ghosting software Windows Xp OS Data Migration, Profile Backup.
• Hp Printer/Scanner configuration
• Executed and coordination of successful imaging and reimaging strategies for Win 7
• Mobile and desktop Citrix client application installation

Confidential, Washington, DC

Blackberry Migration Technician

Responsibilities:

• Installation of Blackberry common access card reader installation
• Troubleshooting the blackberry OS and downloading user blackberry certifications using the Blackberry Apploader software.
• Usage of the Blackberry Desktop Manager to add personal certificates to the customer’s blackberry.
• Upgrading Verizon Air Card for laptop users.
• Performed CAC card patch troubleshooting techniques dealing users experiencing personal cert issues with phone and email.
• Installation of Hp Scanner also Printer troubleshooting.
• Oversaw Blackberry LDAP server synchronization for users and their black berry phones.
• Synchronization of then Blackberry Enterprise Server with local customer’s blackberry phones and personal email certificates ( Confidential )