WORK EXPERIENCE:

Confidential

Responsibilities:

• Maintain Inventory - Including tracking stock, cleaning and organizing storage, maintaining server room
• Manage and maintain PC hardware
• Prepare and install PCs, phone, and peripheral devices
• Updating End User reference and training materials
• Assists in troubleshooting desktop hardware, software and network issues
• Setup Cisco switch interface
• Voice and Data
• Network connectivity tester Confidential
• LinkRunner AT 2000
• For testing ethernet cables and determine
• Ports on switch
• Printer support
• Canon varioprint 110
• Remote access
• Login and scan issues
• Maintenance
• Change toner
• Jammed printer
• Ordering items spital and toner
• Vendor support / service calls
• Sophos
• Sophos End Point central administrator
• Pushed update to PC's
• Updated clients with Sophos current software implement virus detection
• Verified pc are up today
• Removed old computers
• Create and run reports for Sophos, used for maintenance with Active Directory and
• Sophos
• Disaster Recovery
• Developing, testing and maintaining of a disaster recovery plan including warm and cold sites
• Standardize and document department system and application requirements
• Active Directory 2012
• Maintenance update and remove computers
• Add, delete and move users and computers. Password reset and unlocks
• Deploy new workstations
• Develop documentation
• Set up accounts and workstations
• Spiceworks
• Inventory
• DR plan
• Monitor network
• Monitored patches, software installation and removals
• Run reports
• Conference room setup
• Update the company’s Knowledgebase as required
• UPS battery changing
• Tripp lite
• APC 550
• Belkin
• Setup new workstations including desktop configuration, permissions, groups, email accounts
• Operations
• Verify and run batch jobs for mail room printouts
• Printer jams
• Direct experience and knowledgeable on how to setup users in Active Directory and Microsoft Exchange
• Experience with MS Office 2010, 2013, Office 365
• Documents and maintains system configurations for disaster recovery.
• Maintains desktop computers, laptop computers, and computer printers with current BIOS/firmware.
• Coordinates, moves, and reconnects computer equipment
• Track all incoming / outgoing IT equipment
• Implementing network disaster recovery systems \ domain
• Knowledge of HIPAA and PCI Standards
• Ensures virus protection and patches are working on all PCs/Servers that are implemented or changed

WebEx Admin

Confidential, Detroit, MI

Responsibilities:

• Removes and grants access
• Add users and groups
• Review reports on WebEx activity
• Training end users
• Schedule access
• Installs WebEx software
• Handle Escalation with WebEx issue
• Supports 50 Licenses
• Assist Executive and Mid-Level Management
• Supports customers via email, and phone
• Troubleshooting Login issues

Help Desk

Confidential, Detroit, MI

Responsibilities:

• Performed password resets with active directory, ldap, Avaya phones, oracle database and applications EBS, CSB
• Enable, disable and unlock accounts in active directory
• Add users to groups in active directory
• Creating user and computers in active directory
• Network File sharing
• Ticket system CA Service Desk
• Troubleshooting virtual machine and thin devices Troubleshooting iPhone, Android and iPad
• Lotus notes / Outlook
• Average 30 calls
• Installing network printers
• Pushing software to PC's using Altiris
• Remote access with Dameware
• Add pc to domain
• VPN setup/access
• MAC IOS SME support
• VPN connection
• Mapping drives
• Printer setup
• Software installs
• MS Outlook and Lotus troubleshooting

Help Desk

Confidential, Livonia, MI

Responsibilities:

• Remote support
• Calls taken 30 - 40 a day
• Monitoring server activit
• Customers supported 2,000
• Installing Enterprise Rx, remotely
• Oracle SQL Developer running scripts
• Ability to work in a fast paced environment
• Remote access troubleshooting
• Reset passwords LMS training site and Enterprise Rx
• Add users and roles Enterprise Rx and Pharmaserv
• Troubleshoot signature pad
• Troubleshoot printers Lexmark and Zebra
• Troubleshoot barcode scanners
• Insurance claims problems
• Install scanners image and barcode, signature pad, printers Lexmark and Zebra.
• Troubleshooting pc issues, network connection, hard drive failure, memory low, viruses removal.
• Application support with Enterprise Rx and Pharmaserv
• Run programs/scripts to resolve issues
• Email and call users
• McAfee
• Virus removal and quarantine
• Scheduled updates and malware scans
• Open ports to allow Enterprise Rx and Pharmasev to function.
• PC repair
• Replace memory
• Reinstall Windows 7, XP
• Replace hard drive and video card
• Laptop repair
• Changing memory, motherboard, fan, keyboard and screen.

Help Desk Analyst

Confidential

Responsibilities:

• Remote support
• Calls taken 30 - 40 a day
• Monitoring server activit
• Customers supported 2,000
• Installing Enterprise Rx, remotely
• Oracle SQL Developer running scripts
• Ability to work in a fast paced environment
• Remote access troubleshooting
• Reset passwords LMS training site and Enterprise Rx
• Add users and roles Enterprise Rx and Pharmaserv
• Troubleshoot signature pad
• Troubleshoot printers Lexmark and Zebra
• Troubleshoot barcode scanners
• Insurance claims problems
• Install scanners image and barcode, signature pad, printers Lexmark and Zebra.
• Troubleshooting pc issues, network connection, hard drive failure, memory low, viruses removal.
• Application support with Enterprise Rx and Pharmaserv
• Run programs/scripts to resolve issues
• Email and call users

Help Desk Analyst

Confidential, Southfield, MI

Responsibilities:

• Customers supported 5,000
• Solve computer and network problems Knowledge base and Call center. Experience
• Sales with printers, servers and more
• Citrix virtual machine
• Data entry, Tickets
• Customers support, Reset passwords
• Edit customers information
• Warm Handoff high and critical tickets
• Windows XP and 7 Monitoring network