Service Desk Technician Resume Coraopolis, PA - Hire IT People

SUMMARY:

Hardworking, enthusiastic individual.
Possesses knowledge and experience with hardware, maintain and troubleshoot network and software issues.
Successfully managed working approximately 30 hours per week while a full - time college student.

TECHNICAL SKILLS:

Operating Systems: Windows Server 2008, Windows Server 2003, Windows 2000 Server, Windows NT 4.0 Server, Windows 7, Windows Vista, Windows XP, Windows NT 4.0 Workstation, Windows 98, MS-DOS, Linux

Applications/Services/Utilities: Microsoft Exchange, Backup Exec 12, Microsoft IIS, Microsoft SQL, Microsoft Office Suite, DHCP, DNS, Active Directory, SharePoint, WinPE, Terminal Services, VMware

RELATED EXPERIENCE:

Confidential, Coraopolis, PA

Service Desk Technician

Responsibilities:

Provide I.T. support for store associates regarding workstation performance, Point of Sale application software, and network issues.

Confidential, Moon Township, PA

I.T. Operator

Responsibilities:

Provide support for multiple branches while maintaining network. Implemented upgrades for multiple applications such as Episys, Cash Flow Management, and ARCU.
Provide weekend support for branches which consisted mostly of resetting Windows passwords for users and unlocking consoles.
Troubleshoot peripheral devices such as ID scanners, receipt printers, check scanners and Windows printers, replacing the peripheral device if necessary.
Maintain daily backups involving disk to disk onsite, tape, and offsite storage.

Confidential, Sewickley, PA

Shop Technician

Responsibilities:

Configured PC’s for multiple clients that involved fresh OS installations, hardware replacement, and configuration of programs and settings on the PC.
Configured desktops and laptops on site and would then occasionally travel onsite to provide to the client if high level priority.
Evaluated desktops and laptops sent in to the shop that weren’t functioning properly. These PC’s required hardware replacement pertaining to hard drives, RAM, optical disc drives, and power supplies.
Completed a rollout of Windows 7 consoles to upgrade the client from Windows XP. This included both onsite and offsite work to complete the project.
Help Desk
Worked with end users from multiple sites using remote access regarding a variety of issues they would be experiencing on their PC’s.
Used remote access to troubleshoot Microsoft Outlook while speaking with the client over the phone. This included troubleshooting third party plugins, user profiles, and purging emails when quota would be full.
Completed new user setups for clients, which involved adding the user in Active Directory, creating the user’s mailbox in Microsoft Outlook, and configuring the user’s account when logged into Windows.
Review various desktops and laptops when informed of them performing poorly. This involved scanning the PC for malware, reviewing disk space available, and using various Windows tools to diagnose the PC.

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Service Desk Technician Resume

Coraopolis, PA

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