Desktop Support Specialist Resume Baltimore, MD - Hire IT People

TECHNICAL SKILLS:

Software: MS Office (Excel, Access, Word, PowerPoint, Outlook), Active Directory, Teamviewer

Hardware: Desktops, Laptops, Printers, Copiers, Interactive whiteboards and projectors

Operating Systems: Windows XP, Windows Vista, Windows 7, Windows 8

PROFESSIONAL EXPERIENCE:

Desktop Support Specialist

Confidential, Baltimore, MD

provided services such as end - user support, ticket documentation, imaging
Active Directory support, PC coordination and set-up, and Printer, Copier support
Bachelors degree in Computer Science / A+ & Networking+ Certifications
Certifications in Lenovo Desktop/Laptop/Notebooks
Experienced T1 / Helpdesk & System Admin Level Coordination
Outstanding “customer service and problem solving skills.”

Confidential, Baltimore, MD

I T D / Field Tech Support Services

Deployed desktop computers into classrooms and labs
Migrate users PC’s from Windows XP to Windows 7
Imaging desktops and laptops through USB and through network imaging
Setup, network, and troubleshooting network printers throughout schools and offices
Responded to technical support requests from schools XP to 7
Connecting and troubleshooting wireless on desktops and laptops
Access point setup and configuration
Data Migration, Backup, and recovery
Smart Board/Promethean Board setup, troubleshooting, and calibration

Confidential, Baltimore, MD

Owner / Computer Specialist

Migrate users PC’s from Windows XP to Vista & Windows 7
Imaging desktops and laptops through USB and through network imaging
Setup, network, and troubleshooting network printers throughout state of Maryland
Responded to technical support requests from Commercial & Residential clientsa
Connecting and troubleshooting wireless on desktops and laptops
Access point setup and configuration
Data Migration, Backup, and recovery
Troubleshooting Printers {HP, Lexmark, Sharp, Xerox}
Printer setup, software/firmware installations & configuration
Network setup { Connecting Static & Dynamic configurations}
Joining & removing Users to & from Active directory Domains,
Implementing Group Policy updates when needed,
Repairing switch/bridge connections, hard wire installations,
Wireless setup & configurations
Experience with Trend Net, Belkin, Aruba, Cisco devices & configurations