SUMMARY:

• IT professional with 15 plus years experience in computer operations, call center, installation, migrations services, helpdesk analyst, desktop support, for various federal civil agencies.
• Superior work ethic, attention to detail, flexible, team player, personable, empathic and teachable, Dedication to continuing education.
• Seeks growth an opportunities from with.
• Excellent organizational and communication skills with a positive demeanor.

SKILLS:

• Desktop Support
• Information technology
• Introduction to Networks
• Customer Service
• Administrative / Confidential
• Migration equipment repair
• Medical coding
• Use Test equipment Medical coding Terminology
• Telecom Communications
• Read Schematics

PROFESSIONAL EXPERIENCE:

Tier II Level Networking Technician

Confidential

Responsibilities:

• Image and configure laptops and workstations for all new hires prior to their start date.
• Add user to domains and workgroups.
• Remote Administrations.
• Inventory Confidential data bases maintenance and updates of corporate assets, Excell, .wipes preps for disposal, shipping and receiving experience scanning
• Pull and ship all equipment needed for new hires Verifying network connections, dock stations, port replicators, full IT set - up and peripherals.
• Sync with engineering team to ensure image and new hiring provision process is up to date Installations of cubicle setup, media boxes.
• Maintain, troubleshoot, analyze, communicate, and provide recommendations on provision process for resolution/implementation.
• Notify appropriate parties when inventory items need to be ordered
• Interface and communicate with recruiting, hiring manager, remote admin, and other team members to fulfill tickets in accordance to target timeline.
• Assign all assets in the system prior to deployment
• Assist in maintenance and update of asset management database system.
• Assess and recommend process improvements
• Fulfill ticket requests within a timely manner

Tier 1 IT Helpdesk

Confidential

Responsibilities:

• Performed Computer Hardware break/fix and Desktop support. Performed Active Directory and Network Services tasks password resets, following user verification new hire request.
• MS Outlook account creations, deletions, modifications and data archival tasks. Supported HBSS/MacAfee Systems,MS Exchange mail Server Configurations and Outlook profile setups.
• Performed VPN support, troubleshooting, connection assistance, Remote Access (troubleshooting), Network printer support and troubleshooting (local), Backup/Recovery of applications, servers, shares, data, Blackberry, client support, and activation requests.
• Deployed OS and software patches via network.
• Allowed jump server access through AC01 privileged admin account and ALAN password resets.
• Remedy ticketing familiarity to create and CRQ requests.
• Used SCCM as Software Installer requested by end-users and for patching Windows Servers.

Deployment Technician

Confidential

Responsibilities:

• Install and or reimage new or existing Windows computers to Windows 8 and above according to customer scripts, Installing and adjusting dual display settings and reattaching peripherals adding printers, Troubleshoot Outlook issues,etc. pst files restoring mailbox profiles.
• De-install the Legacy Windows machines re-cabling components.
• Remove hard drives and capture serial numbers from removed units.
• Prep for shipment to used assets Document and record serial numbers, return legacy equipment .
• Procure necessary sign-off sheets and close.

POS Engineer

Confidential

Responsibilities:

• Worked with team Installing and configuring POS registers and workstations, scanners, programmed kds devices and receipt printers.
• Ran or rerouted cabling if/when necessary.
• Installed and imaged registers and kds w thumb drive software.
• Configured IP addresses
• Added devices to domain inserts and Configured and scripted servers.
• Migrations and upgrades for more than 60 food restaurants nationwide.
• Traveled per diem various Military bases throughout the country upgrading food court registers and peripherals overnight.

Confidential

Responsibilities:

• Received calls at call center to assist end users with their internet connections verifying the user and trouble shooting.
• Document and resolve issues utilizing the remedy ticketing system.
• I also assisted end-users with any billing issues, provisioning new hardware etc.
• Modems, routers, Ethernet network connections, software configurations, outage updates, all while establishing and maintaining a good customer rapport.
• Received Mark of Excellence regarding customer service response and resolution time.

Cable Technician

Confidential

Responsibilities:

• Installed J hooks within 4 ft, pulled cable paths to Confidential closets, Creating penetrations. Installing fire stops materials.
• Familiar with 110 punch down and color codes. Establish drops and run cable to workstations and cubicles from patch panels.
• Mount face plates and surface mount boxes correctly.
• Installed wireless access points ( Confidential 10 certified and required) regarding on the job hazards and awareness slips falls, ladders safety etc.
• Assisted with building Confidential closets (Mounted and installed switches, patch panels and network drops backboards, cross connects, racks,, fiber optic and hardware).
• Tested, adjusted and troubleshoots equipment.
• Use of various tools hammer jack drills, cable and fluke testers .
• Familiar withProvided exceptional customer service when responding to a customer request or fulfilling project requirements.