OBJECTIVE:

To continue to utilize my IT skills in a network environment that is dynamic and progressive to my career.

SUMMARY:

• Has over 28 years Information Technology experience troubleshooting desktop connectivity/system/hardware issues, Networking problems, and Client/Server applications. He also has six years of network administration experience including design, development, implementation, configuration, and administration.

TECHNICAL SKILLS:

AREAS OF EXPERTISE: Siebel 8.1, Network Administration that includes; Implementing and supporting Windows 2008 Server, Windows XP/Vista/7/8/10, MAC OS X 10.5 - 10.11, configuring TCP/IP, DHCP, WINS, DNS, SNMP, RIP, etc. on Windows XP/Vista/7. Installation and administration of MS Internet Information Server, MS SQL Server, Exchange Server 5.5\2010, Blackberry Desktop software, Apple iPhone, Ipad, PDAs, Lotus Domino, CC Mail Server and Ontime Server. Using MS Access in developing applications. Using MS FrontPage and Macro Media Dreamweaver in developing web pages. Applying service pack upgrades and patches, Building PCs, Configuring static and dynamic routing on multiple Windows Server boxes. Installation of network components such as switches, routers, bridges, hubs, etc.

SOFTWARE SKILLS: MS Exchange Server 5.X/ 2003/2008/2013, MS SMS 1.2/2.0, MS Terminal Server, MS Cluster Server, MS Internet Explorer 9, Netscape, MS Office Professional 2003/2010, MS Sharepoint 2010, MS Visio 2003/2010, Hyena 8.8, Putty 0.5, Xpressions1.1, MS operating systems, MS SQL Server 2008, MySQL, MS IIS 4.0/5.0/6.0, MS TechNet, Novell NetWare 4.x client and print service for Windows, Veritas Backup Exec 8.x, Symantec Backup Exec 2012, ARCserve Backup r15, Siebel eBusiness Application 7.8 ticketing system, HP Radia Software Mgr. 8.1, HP Jet Admin, ColdFusion, Gelco Travel Manager 7.1C, Citrix XenApps 6.5, Corel office suite, Lotus smart suite, Lotus Notes 4.6x, Netscape Navigator/Communicator, Norton Ghost, Norton anti-virus 10, McAfee anti virus 8, PC Anywhere, COBOL, HTML, Visual Basic, MS Access programming, Foxpro, DAFIS, BAS, FOIA Tracking System, AQUIRE, NS-ELITE, Oracle 11/8x, Peoplesoft, Blackberry Enterprise Manager, Adobe Acrobat Pro, Adobe Photo house, Quick view Plus, Winzip, Formtool, Batch Scripting, etc.

Hardware Skills: Dell, HP, Compaq and Lenovo compatible PC, Laptop and Server parts, SSL Accelerators, CISCO 3000 VPN, Cisco 2500, 3600 and 4000 series routers, Cisco 3550 series switches, Core Switching (CISCO 6509), Firewall/Checkpoint, Tape raid and device changer, IDS/IDP 500 Intrusion Detection, Foundry Load Balancer, Multimode NT box for router, SCSI controller cards, 3COM Fast Ethernet LAN switches, DSL interface cards, 3COM ISDN modem, Bridges, Hubs, Patch Panel, Patch cable making kits, HP hi-speed network printers, Cannon heavy-duty copiers, Scanners, PC cams, Projectors, RAID controller cards/boxes, DELL and COMPAQ Servers.

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Tier 2 Helpdesk/System Analyst/Team Lead

Responsibilities:

• Part of Window 7 Migration Tiger Team for the Foundation.
• Part if testing government application’s compatibility in Window 7-64bit environment.
• Help resolved MAC OS X issues
• Help resolved Apple Laptop/workstation/IPhone/Ipad issues
• Migrate Apple and Blackberry products to the Cloud
• Resolved issues with Outlook 365 being migrated to the Cloud
• Act as escalation point for advanced diagnostics and remediation of desktop issues.
• Serve as a Senior Team lead for the Tier II desktop response team
• Monitoring Siebel ticket queue to ensure all high priority tickets have been assigned and completed.
• Conduct analyses of desktop issues and document them as solutions that are shared with the team and published for customers as FAQ’s
• Ensure consistency in delivery of services by establishing solid process and procedures
• Participate in C&A, risk assessment, service recovery, incident response, and application testing tasks.
• Perform setup and scanning for Confidential Panels.
• Configuring, troubleshooting and educating customers on Blackberries and other PDA devices.
• Assist desktop technicians in proper diagnostic approaches and desktop problem resolution.
• Supported Canon heavy-duty copiers, Scanners, PC cams, and projectors.

Confidential . - Arlington, Virginia

Network Technician

Responsibilities:

• Creating email, group email, distribution lists on MS exchange server using MS exchange administrator (5.5 and 2003).
• Using Active Directory to create, delete, and manage LAN accounts.
• Installing patches and completing other change requests during maintenance window.
• Partitioning network drives using VERITAS Enterprise administrator.
• Installing and troubleshooting print queues on LAN.
• Monitoring Siebel ticket queue to ensure all high priority tickets have been assigned and completed.
• Restoring files using Syncsort Backup Express.
• Create, modify, delete, and view users, groups, and group membership.
• Modify single or multiple user properties, including terminal server and Exchange mailbox settings.
• Export delimited text files of users, groups, printers, computers, group members, and services for entire network.
• Manage share and file permissions, including creating new shares and viewing all share access rights Confidential the same time.
• Managing disk space for multiple servers.
• Adding users to the Blackberry enterprise server.
• Installing and removing hardware in the data center.
• Monitoring tape back-ups using Legato, Backup Exec, and Backup Express.
• Creating and executing JAVA scripts to test company applications using Rational XDE Tester.
• Scheduling batch jobs on Control-M.
• Creating, updating, and maintaining team procedure documents (i.e. installing print queues, saving .pst files, etc.)
• Limited amount of administration of BMC Patrol Express

Confidential

System Administration

Responsibilities:

• Windows XP\2000\NT\98\ME support
• Give daily status reports about the Network and Web Servers.
• Perform operational system checks twice a day on each Server.
• Check Severity Alerts and fix if applicable.
• Perform weekly maintenance every Tuesday @ 10:00pm - 2:00am.
• Support software pushes every Thursday @ 10:00pm - 2:00am.
• Backup Security Logs every 2 weeks
• Create Vantive Tickets to request work from GCSC.
• Install updated Microsoft patches to Production and Test Environments.
• Administer support for the Call Detail Analysis Module in Confidential &T Business Direct Portal.
• Company Administrator for the Confidential &T Business Direct Portal for the Vienna, VA Site.
• Handle system and software upgrades directly Confidential the Ashburn Datacenter for the project’s Test Environment.
• National Do Not Call Registry Helpdesk support.
• Handle all pay issues dealing with customer support.
• Create and update Excel spreadsheets of open and elevated cases and pay issues.
• Run various “emulator” programs that update our databases with pay information.
• Interact with pay.gov agencies in Cleveland and Dallas via e-mail/phone to get information on pay issues.
• Provide immediate Tier 2 support to Tier 1 on pay issues and cases they cannot handle.
• Forward complex cases to the appropriate Tier 3 personnel (ex. DBAs, FTC, Superiors, etc.)
• Interact with database people with different queries that have to be made in order to pull specific info to close cases.
• Be able to organize, document and keep written records on all of the above procedures.
• Create and interpret SQL aggregate queries (sum, average, etc.).
• XML, HTML, and Flat Text formats
• MySQL

Confidential

Tier 2 Helpdesk

• Windows XP\2000\NT\98\ME support
• National Do Not Call Registry Helpdesk support.
• Handle all pay issues dealing with customer support.
• Create and update Excel spreadsheets of open and elevated cases and pay issues.
• Run various “emulator” programs that update our databases with pay information.
• Interact with pay.gov agencies in Cleveland and Dallas via e-mail/phone to get information on pay issues.
• Provide immediate Tier 2 support to Tier 1 on pay issues and cases they cannot handle.
• Forward complex cases to the appropriate Tier 3 personnel (ex. DBAs, FTC, Superiors, etc.)
• Interact with database people with different queries that have to be made in order to pull specific info to close cases.
• Be able to organize, document and keep written records on all of the above procedures.
• Create and interpret SQL aggregate queries (sum, average, etc.).
• XML, HTML, and Flat Text formats
• MySQL

Confidential

Network Administrator

Responsibilities:

• Windows 2000\NT Network Administration
• Millennium Server Administration
• Citrix MetaFrame Server Administration
• Exchange Server 5.5\2000 Administration
• Internet Information Server Administration
• Ris Server Administration
• NT 4.0 Migration to Windows 2000 Active Directory
• Install and configure Tape library, fiber raid cards, external raid device/drives
• Install Cisco routers and switches
• Install Service pack 3 for 2000 Servers
• Blackberry Server Administration
• Monitor and create rules on the checkpoint firewall-1
• Developing and Implementing Security policies
• MS SQL Server Administration
• Ris server Administrator
• Veritas Backup Exec Administration

Confidential

LAN Administrator/Helpdesk Support

Responsibilities:

• Windows 2000\NT Network Administration
• Novell Network Administration
• Citrix MetaFrame Server Administrator
• Exchange\CC-Mail Server Administration
• Ontime Server Administration
• Internet Information server Administration
• Install and administration of Track-It a web based call tracking system
• LAN/WAN Monitoring and optimization
• Install and configure tape library, fiber raid cards, external raid device/drives
• Install Cisco routers and switches
• Install Service pack 2 for 2000 Servers
• Monitor and create rules on the check point firewall-1
• Developing and Implementing Security policies
• NetWare 4.1x support
• Upgrade and migrated Windows NT 4 Network to Windows 2000 active directory
• Upgrade Windows 95 workstation/clients to Windows 2000 Pro.
• Level I,II, & III helpdesk support for over 350 users
• In-house program support
• Push all new software through Zenworks (Novell)
• Off site technical support Gelco Travel Manager (FAA) with traveling.
• MS SQL Server 7.0 administration
• Maintenance and Inventory tracking with MS Access designed application.
• General PC hardware maintenance and repairs
• Ghost new PCs for distributions
• MS SMS Administrator

Confidential

Lotus Domino Admin/ADP support

Responsibilities:

• Level II helpdesk support for over 20 users
• Replace failed hardware component from PC
• Troubleshoot Network printer issues
• Install and upgrade Lotus notes client on windows 95 PCs
• Resolve software issues on user PC
• Resolve IP conflict on user PC
• Configure TCP/IP on user PC
• Maintain inventory of Software and hardware in Lotus notes.
• Install and maintain network and local printers.
• Create new client stations and join them to the domain
• Make Drop-Cable with Cat-V Utp cable
• Install networking components such as hubs, Fast Ethernet switch, patch panels, etc.
• Perform data backups.
• General trouble shooting of the network
• Install Service pack 3 for NT Server
• Deploy software packages using SMS 1.2
• Monitor Network performance bandwidth Usage using SMS 1.2
• Create application using MS Access 97 Using Visual Basic to customize/handle events in application
• Install and configure application software such as MS Office suite on user PC
• Support Citrix Server/Client
• Required to provide one-on-one training to each user for new software applications bought in-house.

Confidential

Office Manager/Dbase Programmer

Responsibilities:

• Install and create web sites on Windows NT Server using IIS 4
• Configure FrontPage extension to allow remote edit of pages on web sites.
• Perform database dumps on SQL servers
• Use Macro Media Dream Waiver, a web application to control, monitor and keep track of activities on IIS 4 web servers.
• Use PC Anywhere to do remote installation and upgrade on IIS 4 web servers.
• Design application in MS Access
• Design web interface using VB
• Converted VHS Tapes to .AVI/MPEG format on CD-Rom
• Developed Budget Tracking System from Lotus 123.
• Debugged OCONUS/CONUS Database for Aberdeen Proving Ground
• Responsible for Staffing and evaluating 15 Word Processors for Data Entry.
• Provided technical information and writing for Local, State, and Government Bids.
• Implement and maintained monthly payroll vouchers and Cash receipts using Deltek.