System Support Specialist Resume Falls Church. VA - Hire IT People

SUMMARY:

A hard working, organized and detail oriented Support Technician with over 10 years of experience.

STRENGTHS AND SKILLS INCLUDE:

Problem solving, customer service oriented, troubleshooting, diagnosing, break fix resolution.
Ability to achieve company objectives.

PROFESSIONAL EXPERIENCE:

Confidential, Falls Church. VA

System Support Specialist

Responsibilities:

Performed in the System Administration role Windows Server 8 R2 /2012 R2.
Implemented Windows 2012 R2 Confidential (Windows Deployment Services).
Implemented Windows 2012 R2 Confidential (Windows Server Update Services).
Created and Managed Group Policies Object ( Confidential ).
Created and Tested FISMA (Federal Information Security Management Act) Confidential .
Managed Windows Hyper - V Server 2012 R2.
Administered Five 9 dialer.
Provided IT support to the CMS (Center for Medicare and Medicaid Services) project at Confidential .
Provided assistance with customized applications such MS Office, Outlook e-mail, Internet browsers.
Updated and maintained the Windows OS and Windows Virtual Images using the Microsoft tolls like Confidential / Confidential .
Created, Unlocked and Reset user’s accounts in Active Directory.
Responded and resolved Trouble tickets from users.

Confidential, Bethesda. MD

Desktop Support Specialist

Responsibilities:

Provided remote desktop and onsite support for Windows XP, Windows 7 and Mac OS X.
Created, Unlocked and Reset user’s password account using Active Roles Server Web Interface /ADM.
Used Net Sight Suite to monitor and resolved network connectivity issues.
Documented activities using Service Now ticketing system.
Configured new or used computers to meet Confidential security requirements such as encryption, anti-virus and security patches.
Provided assistance with applications such MS Office, Outlook e-mail, Internet browsers and imaging.

Confidential, Bethesda. MD

System Support Specialist

Responsibilities:

Provided remote desktop support for Windows XP to Windows 7 migration process.
Documented and Updated tickets in BNC - Remedy tracking system.
Assisted end users with data backup in preparation for the Win XP- Win 7 migration.
Deleted, created accounts and reset password in Active Directory (AD) as part of the migration process.
Installed network / local printers.
Resolved any issue with Outlook and MS Office.

Confidential, Washington, DC

System Support Specialist

Responsibilities:

Responded and resolved Trouble - break/fix- tickets from users, Windows or Apple OS systems.
Provided remote desktop support for Windows OS, Apple OS X and Supported Open Text / EDocs application.
Created and installed images using Acronis utility and restore applications and user’s data.
Created users/objects in Active Directory and joined the computers to domain.
Resolved any issue with Outlook and MS Office.
Set up and activated services for I-Pad, I-Phones and Blackberry.
Contacted vendors for services request.
Installed and configured network printers.

Confidential, Greenbelt, MD

Deployment Team Lead / Senior Service Support Technician

Responsibilities:

Maintained communication with IT management, users and deployment field technicians.
Scheduled and produced reports of daily activities.
Trained developed and lead new and tenured technicians and provided technical support to the deployment technicians as need.
Worked with the Transition Manager scheduling ACES seats, and ensuring compliance with established SLA.
Documented and Escalated to the engineering level any unresolved technical issues.
Facilitated data migration and new seat setup for over 4,000 users at Confidential ’s Goddard Space Flight Center (GSFC).
Responded and resolved Trouble tickets from users Windows or Apple OS systems.
Updated service tickets with HP Service Manager 7.
Performed data migration; MACx to MACx and Win7 to MAC systems using migrations tools.
Installed and configured VMware client software for designated deployments.
Configured IP settings for each deployment, including: IPv4, subnet, gateway, and DNS settings.
Imported data base e-mail to Outlook 2011. Resolved any issue with Outlook, MS Office.

Confidential, Rockville, Maryland

Helpdesk Technician

Responsibilities:

Provided helpdesk technical support for multiple clients using REMEDY (Hardware and Software).
Installed new hardware like: PC racks, PC server and desktop systems.
Repaired of desktop systems, Confidential and Confidential laptops.
Upgraded desktop, laptop hardware, installs Operating Systems and NOS.

Confidential, Gaithersburg, Maryland

System Support Specialist

Responsibilities:

Provided onsite Server support, troubleshooting and diagnosing Software/Hardware representing Confidential and Confidential .
Performed and responsible for the installation of desktops, printers, PC servers, RAID, PERC, Network Operating System, Cluster and SAN systems on new or upgrade systems.
PC, desktop, printer, peripheral and laptop repair.