Internship â€” Desktop Support Intern Resume

SUMMARY:

Results driven, solution oriented individual with experience in Information Technology and technical capabilities in Business Information Systems, Microsoft SharePoint Interface redesign, Active Directory, Mcafee ePolicy Orchestrator, and System Center Configuration Management (SCCM).
Capable of meeting deadlines and working in fast paced environments.
Excellent time management, oral and written communication skills.
Comfortable in a team environment as well as working individually.

EXPERTISE AREA:

PROFESSIONAL EXPERIENCE:

Confidential

Internship — Desktop Support Intern

Responsibilities:

Executed a Windows XP to Windows 7 Refresh as well as provide onsite support to an environment of 20 local users.
Conducted software and hardware testing on HP and Dell laptops and desktops.
Provided user support by managing accounts through Active Directory (password resets, unlocks accounts, assign domains).

Confidential

Study Abroad — International Business

Responsibilities:

Understand some of the international business challenges due to the diverse and changing international marketplace
Become familiar with the era of international corporation and some of the driving forces of globalization that have facilitated international business

Confidential, Bowie, MD

Desktop Support Associate

Responsibilities:

Imaged and Provisioned laptops for over 1400 external and internal customers
Trained onboarding associates on workflow processes and standard operating procedures

Confidential, Owings Mills, MD

Correspondent Team Member

Responsibilities:

Prepared recurring correspondence, internal reports, & documents from office staff.
Used Microsoft spreadsheet software to create, enter, revise, & retrieve data for reports.
Workfors workload management and distribution of SharePoint tickets for all of large group and enrollment.
Worked on a team to help analyze problems in reports.

Confidential, Baltimore, MD

Desktop Support Associate

Responsibilities:

Maintained and managed all workstations and setups of computers and peripherals.
Troubleshot and repaired computer systems hardware and peripherals.
Analyzed, planned, and executed deployment of workstations.

Insurance Producer

Confidential

Responsibilities:

Confidential, Baltimore, MD

Management Trainee

Responsibilities:

Provided support for the branch business plan by assisting the branch manager with billing issues and payment processing.
Maintained daily, weekly, and monthly schedule of rentals to assure high customer satisfaction.
Developed management skills by working closely with branch manager on assigned tasks.