OBJECTIVE

System Engineer/Desk Side Support Engineer

TECHNICAL SKILLS

SOFTWARE: Oracle 10g, 11g, SQL Plus, SQL Developer, Relational Database, Oracle Form and Report Tools, Extraction Transformation Loading Tools (ETL), Norton Utility 7.0, MS Office Suite, Novel Netware 3.12 / 4, Linux 3/5 ES, VM - Ware, and Citrix VPN. Symantec Ghost.

HARDWARE: IBM-PC/AT/ Pentium, PPS3/4 Printers, HP Laser 4Si/5m/6 Printers, Switches, Routers, and hubs.

OPERATING: MS Windows Vista, Windows 7 & 8, 10.

SYSTEMS: Windows XP, Windows 2003/2008, Novel NetWare 3.12/4, Redhat Linux ES 5.

PROFESSIONAL EXPERIENCE

Desktop Support Engineer

Confidential, Alexandria, VA

Support of Windows OS/Microsoft Office Suite in an enterprise environment with direct interactions with the end user. Installs, configure and test the Operating Systems and its functionality. Supports and maintains user account information including right, security and system groups. Build Laptop / desktop computers, peripherals and configure network connections. Support and troubleshoot RSA/VPN/Mobikey/Damnware/WIFI, Experience n Windows System reimage and image, experience doing break / fix repairs on desktopslaptops. Troubleshoot connection issues with LAN/WAN, troubleshoot outlook email. Experience on install, configure and troubleshoot and update printers, scanners, Faxcopier. Develop trends by monitoring and analyzing incoming calls, problems and support requests. Experience on ticket tool such as remedy. Train end usage of computer hardware and software. Ability to setup, configure and add all hardware, install /re-install various software packages and updates. Understand of SIPR-net and NIPR-net of confidential network. Installation of CPUs, I/O and NIC cards, hard disk, RAM, memory chips, CD-ROMs. Demonstrate experience with Common Access Cards and CAC Readers/PKI Certificate troubleshooting. Familiarity with PC communication protocols across WANs.

Technical Support Engineer

Confidential, VA

Provide and support Microsoft product, Java product, Microsoft-Server 2008, Windows 7 /8, Oracle 11g, PL/SQL, SQL Script, SQL developer tools, MS-Offices 2013. Provide end End user IT Service Delivery support including, not limited to technology deploymentService troubleshooting, root cause analysis, hardware and software inventory Management. Anti-Virus and Anti-Malware administration. Setup desktop computers and Peripherals and test network connections. Install, test desktop software applications and Internet browsers. Train end users on usage of computer hardware and software. TCP/IP Configuration and troubleshooting, wired and Wireless network configurationTroubleshooting, and administration. Multi-function printer installation, user guidance.Excellent understanding of group policies and Active Directory, understand how to troubleshoot PC and laptop, excellent working knowledge of printer, scanners, and ther peripherals. Provide multi-tiered customer support for network for connectivityVPN, Citrix, software application, related issues via email, phone.

Desktop Support Specialist /Administrator

Confidential, Vienna VA

Perform activities related to the operations and monitoring of the company client facing applications and critical business operations systems. Install, support, monitor, and maintain Microsoft and in-house developed products. Administer MS, Active DirectoryDNS, DHCP, Group Policy Objects, Exchange, Lync, MS-Office, MS-SQL. Administer Backup systems per company Weekly policy. Experience with creating/managage Group Objects and Security Groups. Resolves technical problems and answer queries by phone in support of internal and/or outside customer computer hardware, software, network, and telecommunications systems. Applying excellent working knowledge of PC software and hardware to provide multi-tiered customer support for network connectivity, VPN, Citrixsoftware application. Support basic IT issues such as password resets, creating new users AD and mailbox account, peripherals configurations, desktop/laptop/iPad/iPhone/WI-FI configurations. Provision new hardware for new and existing users, including reimaging computers and installing software. Excellent understading of Group policies and Active Directory, understand how to troubleshoot PC and laptop. Have excellent knowledge of printers, scanners, and other peripherals. Experience working with firewall Cisco ASA 5500 and Catalyst switch 4500, Configure and setup VLAN for Local Area Network.

Wintel Administrator

Confidential, Arlington, VA

Responsible for effective provisioning, install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in according with standard and project/operational requirements. Experience and excellent trouble shooting skills across a broad range of database such as Oracle on Windows / Unix server environment 2003, 2008, AD, LDAP, IIS, Group Policy, DNS. Work/Hands-on experience with VMware/Hyper-V, SAN’s preferable NetAPP, Clusters. Solid hands on experience with Microsoft Windows desktop operating systems Windows XP, VistaWindows 7 on a Microsoft Windows Domain, as well as dealing PC’s, Printers, Thin Clients, and Wireless. Strong active Directory responsibilities maintenance/managementtroubleshooting mailboxes, resetting passwords, and creating new users accounts using SQL. Create maintain system restore procedures and perform periodic system backups. Working experience with WAN/LAN.

Technical Support Specialist Tier II/III

Confidential, Alexandria, VA

Provide technical support to network systems including servers, HP Blade centers, HP file servers, storage systems, SAN, NAS, and Microsoft Clusters. Assist in creating and maintaining scheduled network restores to ensure reliable backups. Ability to troubleshoot a wide array of system, networking, software and hardware problems. Knowledge of Microsoft disaster/recovery and data continuity technologies DFS replication. Experience n wide array of server grade include DNS, DHCP, WINS, Windows servers (2003 above), Active Directory, and Group Policy Object, VMWare, SQL server 2005 or above. Supports a Government Division with operations and maintenance of the IT technical Infrastructure, customer support, and trouble ticket Management for large scale of servers. Demonstrated proficiency with networks and protocols: TCP/IP, port, security techniques applications and firewalls. Performing regular maintenance duties, include monitoringupdates, patches, and firmware.

Facility Technical Manager

Confidential, Herndon, VA

Provided the most technologically advanced computer classroom facilities by administering computer labs, conference rooms and meeting rooms. Facilitated training courses providing the necessary support and troubleshooting prowess to resolve all technical issues. Provided configuration support for emerging wireless technologies (i.e. Wi-Fi) to support the wireless network and high-speed Internet access. My role was to support both the certified technical support team, as well as provide support for managerial and administrative functions. My assignment as National Technical Manager exhibits my expertise in supporting the technical specifications for all classes offered and a familiarity with: numerous technologies, software installations, distribution of technical requirements, imaging and graphical skills, and providing downloads/software evaluations by using FTP, and using Symantec Ghost Utilities for modification or re-imaged the application for all classes teaching requirement. I supported included software titles such as: Oracle Database, AutoCAD-Math, SQL, Redhat Linux Enterprise ver 3/4, MS- Windows 2000/2003/XP, Active Directory, DNS, DHCP, WINS, DFS. VM-Ware.