SUMMARY:

To secure a position with an established organization, that will enable me to use my strong communication and organizational skills, as well as maximizing my extensive experiences in Customer Service, Administrative Support and Staffing/Recruiting.

COMPUTER SKILLS:

Proficient in Microsoft Office Suite, Excel, Microsoft Outlook, Lotus Notes, Windows XP, Experienced in Windows 2007, Microsoft Office 2000, People soft, Publisher, PowerPoint. VMS Systems such as Field Glass VMS, Tech Base, Taleo, Field Powerbase, Internal Databases, Ultra Source 2000, Direct Source, Chimes, Beeline, Ultra Source 2000 and Ultra Source 2002, People Click RMS, Bond Adapt, Natres, Cliqbook, Odyssey (Internal systems for Enterprise) Outlook for Microsoft 2007, 2010, SAFES, Kronos, Microsoft 2010, CRM

PROFESSIONAL WORK EXPERIENCE:

Confidential, St. Louis, MO

Customer Service Account Rep/Pharmacy Technician

Responsibilities:

• Handles customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.
• Research and resolve problems in a timely manner.
• Communicates patient needs and resolve medication issues with medical offices.
• Utilize computerized system to gather information and respond to questions.
• Documents issues and resolutions in a common database.
• Manages pharmacy inventory by refills and replacements orders.

Customer Service Coordinator

Confidential

Responsibilities:

• Handled customer service inquiries from members, providers, physicians and internal and external clients related to pharmacy benefits.
• Worked to research and resolve problems in a timely manner.
• Assisted members in understanding and maximizing the use of their pharmacy distribution program.
• Used computerized system to gather information and respond to questions.
• Documented issues and resolutions in a common database.

Confidential, St. Louis, MO

Command Center Shift Supervisor

Responsibilities:

• Duties included overseeing the activities of the securities shifts which provided safety and protects client’s employees, security employees and company assets.
• Reviewed staffing levels to maintain full coverage of posts.
• Delegated authority and assigned responsibilities. Investigated incidents and/or customer complaints, also compiled data for accurate reporting.
• Supervised security officers on assigned shifts.
• Supervised the execution of proper duties of the security officers.
• Maintained a proper and professional appearance of each officer by conducting required Uniform Inspections on a daily basis.

Confidential, St. Louis, MO

Front Desk

Responsibilities:

• Organized and prepared files, assisted with on - boarding paperwork.
• Provided administrative support to staff as needed.
• Managed licensing information in Kronos.

Confidential, St. Louis, MO

Emerson Electric as a Scanning Tech.

Responsibilities:

• Organized and produced digital copies of documents for retention purposes.
• Managed and secured confidential employee files according to given instructions.

Confidential, St. Louis, MO

Customer Service Agent

Responsibilities:

• Answered incoming calls from customers to make reservations, answer inquiries and questions, handle complaints, troubleshoot website problems and provide information to all levels of staffing. Processed reservations by using internal resources.
• Performance driven Customer Service Rep in the VIP /Cliqbook Department. Consistently meeting performance requirements. I enjoy putting forth my best effort to improve when given constructive feedback. In August of 2013, received 97%, the highest Contact Quality on the entire team
• Maintained points penalties under 2.5 per year.
• Demonstrated the ability and willingness to learn and succeed the team functions and mission.
• Inquires about additional work or projects for down times.
• Encourage uplifting team morality by creating fun projects.
• Assisting with training of new employees, as well as sharing knowledge and answering questions in order to maintain our team goal as a whole. Participate in team strategies for customer service improvements.
• Manages responsibilities in a timely and professional manner.
• Received several positive compliments and acknowledgments from immediate managers as well as from several customers. Received salary increase.

Confidential, St. Louis, MO

Data Entry Clerk

Responsibilities:

• Uploaded various membership information as requested.
• Balanced payments in MRM data base.

Confidential, St. Louis, MO

Administrative Assistant

Responsibilities:

• Assisted with administrative duties as requested.
• Typed church bulletins, flyers and programs.
• Managed and coordinated meetings.

Confidential, St. Louis, MO

Contingent Workforce Manager

Responsibilities:

• Liaison between managers and suppliers.
• Coordinated meetings and interviews on managers Outlook calendars.
• Received requests from department managers to source for current vacancies, for assigned jobs; assisted in the preparation of the weekly position announcements of vacancies.
• Managed candidates’ submittals and files via Taleo.
• Reported monthly headcount in Excel to Hiring Managers. motivation; resolved or recommended improvements or solutions to situations.
• Receptionist backup for breaks, lunch, Interacted with department managers concerning employee turnover, absenteeism, work demands, morale and etc.

Confidential, St. Louis, MO

Technical Recruiter

Responsibilities:

• Liaison between Manpower’s contact personnel and candidates.
• Reviewed resumes from job boards.
• Contacted available candidates and conducted pre-screenings for potential placements.