Associate Service Desk Analyst Resume

SUMMARY:

Accountable Information Technology professional demonstrating a high level of ownership and initiative.
Quick and effective at decision making, while maintaining excellent customer service from start to finish. Team - oriented individual who works well in a collaborative environment, yet thrives in personal company achievements.
Friendly Sales Associate proficient in managing all areas of sales and customer service in fast-paced retail environments.
Excellent multi-tasker and team player. Reliable Sales Associate with strengths in inventory management, training, and customer service.
Friendly, knowledgeable and hard-working team player. Store Manager equipped with extensive experience in retail management and sales. Employs excellent leadership skills and multi-tasking strengths.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Confidential

Associate Service Desk Analyst

Responsibilities:

Work in a Call Center, provided assistance to clients that called in, worked with 5 different clients on a day to day basis, Basic troubleshooting of hardware, peripheral devices, and software applications, graded on my overall performance, worked inside of Active Directory software and web browser based, used remote software (i.e. TeamViewer 12, MSRA, MSRA-Offer, Bomgar and ScreenConnect),
Managed mobile devices (Android, Windows, Apple (Laptops, Cellphones, Tablets, and Hotspots))

Programs Worked With

Confidential

Sales Associate

Responsibilities:

Provided immediate assistance to incoming customers. Listened to customer’s needs and preferences to provide accurate advice. Completed purchases with cash, credit and debit payment methods. Increased purchase totals by recommending additional items. Worked flexible schedule to accommodate changing customer levels. Answered incoming telephone calls with professional and knowledgeable responses.
Developed and executed sales promotions. Provided expert product and service information.
Maintained up-to-date knowledge of customers buying habits.

Confidential

Dishwasher/Buster

Responsibilities:

Cleaned bars, work areas, and tables. Loaded dishwashers and hand-washed items such as pots, pans, knives Performed dishwasher duties.