Sales Support Admin Resume Wichita, KS - Hire IT People

SUMMARY:

A multi - tasked professional dedicated to achieving and maintaining high performance standards and a commitment to excellence, which is a very important asset in dealing with customers.
A loyal team member but still enjoy the challenges of a professional work environment.
A self starter with ethusiastism and positive can do attitude, having the listening and people skills to achieve your goal to get the job done expertly and timely.
After working in customer service for 25 yrs, looking forward to working in a fast-paced environment.

TECHNICAL SKILLS:

Microsoft, Asos, Wizard, Ease, Boss, Sord, Spa Web, OLRM, Excel, Word, Windows XP, AS400, PeopleSoft
Fax Machine, Copier, Scanner
Sold Avon, Worldbook Encyclopedia, Fashion Two-Twenty

EXPERIENCE:

Confidential, Wichita, KS

Sales Support Admin

Responsibilities:

Provides operational and support services to the entire sales organization which could include, inbound order desk, specialized inbound/outbound sales, call center overflow, specialized order/account processing, credit compliance, work order accuracy
Working with various departments including serviceability to coordinate service and maintain revenue.
Handles escalated calls from Account Services, Sales or Retail Offices. Issue credits to customers as needed to compensate for lost services or to accommodate for negative customer service experience.
Works with the Confidential ROC to resolve issues.
Responsible for helping sales employees with questions regarding ICOMS, campaigns, Siebel, wireless, and a variety of other inquiries. In addition to questions, I am responsible for the processing of our direct sales, MDU, 3rd Party Retail, Cox.com and other internal customer orders.

Confidential, Wichita, KS

Administrative Assistant

Responsibilities:

Order Markers, keep several logs for 2 cementaries, records, weekly spreadsheet report with accuracy, assist counselors, filing, answering multi-line phone.
Posting cash and check payments, issuing receipts.

Confidential, Wichita, KS

Substitute Teacher

Responsibilities:

Assuming responsibilities of a absent teacher. Reporting on time, following plans, making learning an enjoyable experience.