Asset Technician Resume Washington D.C - Hire IT People

SUMMARY:

To obtain a challenging career in the IT field while obtaining and utilizing IT certifications.
Proficient with Remedy IT Service Management
Dell Technician certified
Proficient with Microsoft Office suites ( 2003/2007/2010 )
Developed reputation demonstrating excellent customer service by acknowledging customers in a positive manner in previous roles
Personal Protection Baton Tactics
Practical and Tactical Handcuffing
First Aid/AED/CPR
OC Spray
Detail Oriented and excellent problem solving skills

EXPERIENCE:

Confidential, Washington D.C

Asset Technician

Responsibilities:

Utilizes asset controls and inventory management processes to track IT assets; accountability, current location, maintenance, assigned owners and lifecycle status using IT tools including the asset management console ( Confidential ).
Responds to IT incidents and requests received from Remedy tickets escalated from OPM Help Desk.
Troubleshoots and resolves ticketed incidents involving current versions of the Microsoft operating systems, MAC OS X, Microsoft Office Suite, iOS, Active Directory, VPN, Encryption, 2 - Factor Authentication.
Performs hardware warranty troubleshooting and repair.
Prepares requested hardware and software for deployments by other IT groups; track all requests for deployment, using the Remedy asset management console and ticketing system.
Process surplus equipment which is outside the OPM equipment lifecycle standards by having them removed from OPM facilities.
Preforms data backups and reimage of laptop and desktops.
Installations of various software’s and drivers.

Confidential

Security Supervisor

Responsibilities:

Performs evaluations on patrolling officers and offer training
Perform patrols according to site post orders (either foot patrols or vehicle patrols, or combination of the two).
Monitor Camera for suspicious activity in dispatch office
Check door locks, ensuring that all property access points are locked at the appropriate times.
Perform site evaluations.
Respond to calls for assistance or incidents

Confidential, Leesburg, VA

Security Officer

Responsibilities:

Perform patrols according to site post orders (either foot patrols or vehicle patrols, or combination of the two).
Check door locks, ensuring that all property access points are locked at the appropriate times.
Perform site evaluations.
Respond to calls for assistance from property managers, tenants, and patrons.
Serves as facility training officer for all new employees.

Confidential, Annandale, VA

Construction Assistant

Responsibilities:

Provided construction expertise to house refurbishing projects. Tasks included: hanging and finishing drywall, replacing roofs, re-shingling roofs, demolition roof efforts and siding replacement.
Provided office administrative support including; filed office documents, created driving routes, completed invoices, and aided with advertisements.

Confidential, Lake Ridge, VA

Laborer

Responsibilities:

Provided construction expertise to house refurbishing projects. Tasks included: hanging and finishing drywall, replacing roofs, re-shingling roofs, demolition roof efforts and siding replacement.
Provided office administrative support including; filed office documents, created driving routes, completed invoices, and aided with advertisements.