Field Services Technician Resume

SUMMARY

Perceptive IT Systems Analyst with experience supporting multiple supervisors in a professional manner.
Focus on planning, presenting, and implementing innovative solutions while working with cross functional teams.
Committed to enhancing existing and new IT solutions for an insightful application to business practices.

TECHNICAL SKILLS

Skills: MS Office Suite, Citrix, Lotus, Google Platform, Active Directory, Cisco Routing & Switching, VLAN, Server 2012, Wireshark, Cisco Packet Tracer, VMWare, Casper Infrastructure, O365, PXE, SCCM, WSUS, Cisco Telepresence

Operating System: Windows 2000/XP/Vista/7/8/10, Mac OSX

PROFESSIONAL EXPERIENCE

Confidential

Field Services Technician

Address Incident tickets to include break/fix issues reporting using Remedy ticketing system.
Diagnosed and resol v ed t echnical hard ware, soft =ware, and conn ectivity is s ues.
Pro vide high - l e vel Executive VIPs upport.
Prioritize and manage m ultip le projects sim ultan eou sly and eff icie ntly.
Provide on-site support to VTC, Cisco Telepresence, and other Video Conferencing Services.
Perform new computer configuration along with upgrades, for users running Windows 7 and 10.
Acted as a liaison between other technical teams and assure the updates are being given.

Confidential

Contractor

Contracted to Confidential, Confidential as a help desk technician for onsite and on-call support.

Confidential

Windows Services EndPoint Management

Responsibilities:

Communicate with 500+ end users on a global scale to efficiently gather and analyze user data necessary for migration from confidential.
Tier 1/2/3 support using Remedy & ServiceNow ticketing system.
Analyze and develop an efficient way to migrate over 5 thousand sites from Google Sites to Microsoft SharePoint without loss of vital data.
Actively re - stage and test numerous QA Lab machines concurrently to implement various company-wide software creation and distribution efforts.
Tested and devised support documentation for PPM Admin application functionality with Windows 7 32/64-bit OS.
Led efforts to analyze machines under legacy WestRock environment to see if they support O365 upgrade, and
create a guideline for support teams to abide by.
Led efforts to migrate users from Novell Client to Active Directory using Microsoft Azure.

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