Business Promotion Consultants Resume Dulles, VA - Hire IT People

SUMMARY:

A talented information technology professional in customer service, call center, and helpdesk support
Over 3 years of technical support experience
Adept at hardware and software installation and support
Proven ability to multitask, manage projects, and meet deadlines
Solid analytical and problem - solving abilities and interpersonal skills
Demonstrated ability to communicate clearly both written and orally with personnel from all levels
Hard working and detail-oriented

PROFESSIONAL EXPERIENCE:

Business Promotion Consultants

Confidential, Dulles, VA

Performed routine inspections, diagnostics, troubleshooting, repair and reassembly of electronic, electrical, electro-mechanical, mechanical components and equipment
Used precision measuring equipment such as meggers and ohmmeters to test for defective wiring and connection; and other instruments as required under close direction and supervision
Perform general maintenance such as cleaning, lubricating and making minor adjustments on assigned equipment and components, e.g. switch machines and breakers
Maintained on-line log of maintenance and repair activity

Confidential, Alexandria, VA

Call Center/Helpdesk Representative

Responsible for opening and closing of work orders using the FieldPro database system on a daily basis
Assisted customers as well as technicians in troubleshooting of a variety of hardware and software related issues
Ensured helpdesk telephone coverage during normal helpdesk hours
Responsible for the handling of user problems, resolution and follow-up while referring more complex problems to Tier 2, Tier 3 technical staff
Maintained complete and accurate records of calls received and updated records as problems are resolved and users notified
Setup computers and printers for new employees
Assisted users with software questions and problems