IT POS Help Desk Resume Township, NJ - Hire IT People

SUMMARY:

Linux Certified web developer with more than five years delivering intriguing and profound solutions across various industries including aviation, casino gaming, and medical fields.
Provides service as a data analyst, developing operational recommendations based on complex problem solving and statistical analysis.
Proficient in UI/UX Design, HTML 5, CSS3, Adobe Illustrator, Photoshop, InDesign, PHP, JavaScript, Statistical Analysis, and Technical Documentation .

EXPERTISE AREA:

RELEVANT EXPERIENCE:

Confidential, Township, NJ

IT POS Help Desk

Responsibilities:

Troubleshoot and repair various hardware equipment, such as Confidential PCs, laser printer, receipt printers, cash drawer, barcode scanner, portable data terminals, etc.
Support and monitor the installation and performance of store WAN equipment ( over 5000 stores and over 200,000 end users)

Confidential, Galloway, NJ

Technical Support

Responsibilities:

Interacted with Confidential customers via support tickets, e-mail, IRC, and phone.
Troubleshot customer issues and provided accurate and timely responses.
Identified and escalated recurring issues to system developers; interacted with worldwide datacenter NOCs, and handled abuse complaints.

Confidential, Philadelphia, PA

Information Analyst/Web Developer

Responsibilities:

Developed web applications and sites in a PHP/Apache/MySQL development environment using a mix of CMS applications and plain text development.
Interviewed clients to acquire business requirements for information delivery solutions.
Worked from Linux command line level and assisted in file, directory, and server management under direction of RIS Web Services supervisor.

Confidential, Township, NJ

Data Analyst/System Administrator

Responsibilities:

Collected, analyzed, and reported airport registration data to support safe and efficient operations of airport radar.
Recorded, calculated, and converted radar data using parsers as well as create charts identifying any errors or mistakes.
Developed recommendations reports based on the results of the analysis and sent to Operation Managers.
Used PHP, CSS, and HTML to create and maintain a server portal that held all relevant project data and documents.

Confidential, Marmora, NJ

Cable Technician

Responsibilities:

Maintained a clean vehicle and workspace at all times and communicated effectively with customers and coworkers/supervisors.

Confidential, Atlantic City, NJ

System Monitor

Responsibilities:

Maintained a wide area network hosting Confidential Technologies progressive slot machines in all 12 New Jersey casinos.
Monitored multi-area progressive system software to check activity and generate reports.
Acted as a liaison between casino representatives, field technicians, and systems engineers in resolving service requests.
Rendered daily support and maintenance for the company database.
Conducted health checks on database to guarantee integrity of the data schema and synchronization of database replicas.