OBJECTIVE:

Seasoned and innovative IT professional seeking a hands on position that will afford me the opportunity to grow professionally while simultaneously allowing me to utilize my Network/LAN Admin/Desktop/Application Support or engineering skills.

TECHNICAL SKILLS:

Hardware experience: Cisco Routers 2500/2600/2800 ISR, 3725, 3600, 3745. Cisco Catalyst 2900’s, 3500’s, 3750. Cisco configs done in testing environment on hardware and in GNS3 sims.

Operating Systems: Cisco IOS 12.x - 14 code, Solarwinds Admin Toolkit, Tera Term, Putty and other SSH clients. Novell NetWare 3.x, 4.x, 6.x, Server NT4-2012/Hyper-V. Redhat Linux and Linux-Mandrake/Mandriva, Debian, and some Sun Solaris 9-10. Knowledge of CCNA and some CCNP level Cisco IOS route/switch and commands. Windows 3.11-Windows 7,8-8.1 & 10.

Applications/Protocols: FTP, TELNET, TCP/IP, UDP, IPX/SPX, DHCP and related protocols. Knowledge of Cisco related protocols pertaining to various routing and switching equipment including Frame Relay (some but can configure) RIP, OSPF, EIGRP, VTP, STP. Currently learning BGP. Various port scanners, and sniffers. Some knowledge of IPV6. Have an understanding of various Routing and Switching concepts in a single office to branch office environment and simple site to site over WAN links Configured VDI via Hyper-V in test environment, also had some training in running ESX Server for VMWare. Service Now for ticketing, but I have use a wide variety of other like Landesk, Remedy, and Heat over the years.

PROFESSIONAL EXPERIENCE:

Confidential - Tysons Corner, VA

Senior Desktop Support technician

Responsibilities:

Working as a Senior Desktop Support technician at Hilton. Day to day activities include general PC/Mac break fix work from HW/SW to network. PC imaging done via Ghost/WDS. Sophos disk encryption is also supported at the client and from the Sophos Management Console. Support of LAN accounts and computers is done along with file and print share and object creation in AD on the servers themselves. Mobile device support of varying types from iPhones to Surface tablets. LAN ports and moved and changed as required. Various assistance in telco operations as needed for VOIP/LAN functionality. Move add and change users and computers in certain groups in AD to ensure functionality. Perform backup on the file/printer server that is managed by our team.

Confidential - Washington, DC

Senior Desktop Support technician

Responsibilities:

Responsibilities include installation and support of all HP PC desktop laptop equipment and Apple desktop and laptop products; Mobile support via Apple & Android devices; Network troubleshooting; Avaya VOIP phone configuration; Video teleconferencing support which includes establishing connections and ensuring all equipment runs effectively; Performs backup work via tape backup using Backup Exec PC Imaging (MDT/WDS); Provides AD network account/computer permissions support; Modifies shared permissions and group membership as assigned. Effectively diagnoses and troubleshoots all maintenance issues with printer hardware. Sophos disk encryption is also supported.

Confidential - College Park, MD

PC Technician 3 (Lead)

Responsibilities:

Worked as a PC Technician 3 (Lead) responsible for building, maintaining and troubleshooting PC’s/MAC’s within ICC/Admin buildings; Day-to-day functions included OS image building, various application support and LAN connectivity issues with PC’s at all layers 1-7; Built and configured test networks and local VLAN's on Catalyst 3750 switches for imaging and software deployment; Performed various network testing for connectivity to the VPN/Other VLANs/Wireless; Routinely gathered information regarding switchports onsite and performed connectivity tests for Network Engineering team when designated; Provided printer maintenance support/troubleshooting; Managed devices via Jetadmin for the university; Performed necessary PC migration, laptop troubleshooting and support, wireless access and support troubleshooting; Maintained AD Group Policy management and SCCM PC/SW management; Established and configured Horizon VMware client to connect to virtual Windows desktops from Apple Macintosh laptops/desktops. Configured Hyper-V to test virtual client in office test lab on a standalone 2012 Server.

Confidential - Baltimore, MD

PC Technician

Responsibilities:

Worked as a PC Technician for AED responsible for various PC support duties in a Novell Netware Environment; Provided PC/Laptop support, troubleshooting HW/SW and LAN connectivity issues; Functioned as a deployment technician to the Office of Personnel Management (OPM) for the Federal Investigative Services Division (FISD); Configured and managed Norton Ghost image for new laptop’s to be deployed to FISD users; Annexed machines to AD; Modified user accounts to the appropriate group for permission functionality and full access for file applications; Backed up and restored user data to the user’s home dir or other locations on the LAN; Performed standard QA checks to ensure laptops were configured correctly for deployment; Performed troubleshooting of Domain access, Backup data and hardware issues.

Confidential - Silver Spring, MD

Unix/Open Systems Operations support analyst

Responsibilities:

Worked as a Unix/Open Systems Operations support analyst for Verizon Information Processing Services (VIPS) under Confidential . Supported Sun Solaris 8,9,10/Linux/Windows 2K-2K3/as well as Virtualized servers thru VMware and Solaris 10 virtualization platform; Executed QA checks/testing on all servers entering production; Provided final “green light” for server to go live for the VIPS customer; Tested backups and restored schedules to ensure the backups function properly on SAN, NAS and DAS platforms some minor configuration of agents and connectivity was performed on Windows 2003 servers; Scheduled backup jobs via system mainframes to ensure all data on all DB servers are being protected for disaster recovery measures utilizing ESPx Scheduling software and Veritas Netbackup; Acted as primary support staff for ESPx on and off business hours; SQL/Oracle/MySQL/MSSQL DB software was used and backed up as well via Netbackup/VSU backup; Tested configs and provided configuration for servers. Coordinated with other groups to resolve issues and bring servers in and out of production.

Confidential - White Marsh, MD

Installer

Responsibilities:

Worked as an Installer responsible for installing, upgrading and maintaining HW and SW components on Win2K/XP desktop computing platforms; Resolved problem tickets forwarded from our corporate help desk. Administered corporate e-mail (Groupwise/Lotus Notes); Worked in synchronization with Network Services/Help Desk to resolve site related problems HW/SW/LAN and Handheld devices (Blackberries, Palms, Windows phones). Provided off-hours coverage when necessary; Maintained GUH Altiris Server and workstations attached to it; Maintained NT Domain/Novell user accounts, shares and permissions; Conducted Mass Enterprise PC migrations.

Confidential . - Mclean, VA

Contractor

Responsibilities:

Worked as a Contractor for The Confidential (US Customs & INS) responsible for installing PC’s and peripherals (fingerprint/id card readers & Cameras) at all of the US airports and seaports; Installed applications (CBP Prime Java based terminal emulator) and performed network configuration to get the PC on the LAN for file and print access; All PC’s were ghosted by us at the client site; Installed various patches and updates on all PC’s through Win update or on CD.