Tier 1 Analyst Resume Alexandria, VA - Hire IT People

SUMMARY

Overall IT Exp. (1 + yrs. )
Expertise in supporting desktop operating systems to include the following (Windows 7, 10 Mac OSX 10.10.X).
Strong customer service experience.
Experience providing technical support in a "call center” environment and managing multiple calls simultaneously.
Experience tracking service request/incidents using ITSM tool.
Experience with basic Active Directory functions such as: Account Creations, Password Resets and OU Management.
Knowledge of Microsoft Office Suite to include the following: (Office 2010+ and Office 365).
Excellent written and verbal communication skills.
Microsoft Certifications: MCP Windows 7, Windows 10.
1 - 5 yrs. providing technical support to computer system users by telephone, email, etc.
1-5 yrs. maintaining personal computers, systems and printers.
1-5 yrs. installing and troubleshooting computer operating systems and software.

PROFESSIONAL EXPERIENCE

Confidential, Alexandria, VA

Tier 1 Analyst

Responsibilities:

Oversee daily operation of computer system and ensure superior performance
Quickly identified and resolved problems regarding computer software and hardware operation
Install or reinstall hardware and software on laptops/ personal workstations; ordered replacement equipment; and recovered data after a power outage
Provide a comprehensive system support, configuration, and maintenance
TCP/IP configurations, upgrades, MS office products and Internet connectivity
Maintained system documentation
Responded to customers enquires and software related issues in a timely manner