Security Admin Analyst Resume Louisville, KY - Hire IT People

OBJECTIVE:

Seeking a position with room for growth and advancement in the industry of Information Technology.

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

Security Admin Analyst

Responsibilities:

As an Security Admin Analyst under contract for Confidential. I work on the security administration team with other Confidential associates on creation of access for newly hired employees to the company along with established associates from consultants, contactors or temporary employees Access to include, network, vpn, email account creation, network drives, folder access, along with creation of access to numerous Confidential applications to include Office365. Service - -Desk-Now was the main ticket processing application used, along with Windows 7, Server 2008 and 2012, Windows Active Directory IQ-Manager, GroupWise AdminTool, OKTA, Windows PowerShell, Bomgar, SharePoint and Citrix applications included.

Confidential, Louisville KY

Service Desk Analyst

Responsibilities:

Assisting internal customers with issues using supported software and computing platforms
User support of PC Desktops / Laptops (both onsite and remote)
Maintaining and tracking issues in the help desk tracking system
Setup of access for newly hired, transferred employees of access to Confidential
Responsible for all Confidential applications, rep code access for the whole company
Providing a positive, expedient response to end users experiencing technology issues
Support of VPN and network issues related to areas supported by Information Technology

Confidential, Louisville, KY

Service Desk Analyst

Responsibilities:

As a service desk analyst under contract for Confidential, I provide high quality technical and procedural assistance with all aspects of technology, for Confidential insurance associates. My responsibilities include diagnosing, troubleshooting and resolutions, of various areas of hardware, software, virtual private network problems which associates used to manage insurance from Medicare, Tricare/ Confidential Military and Confidential insurance. The resolving of issues with email applications such as Microsoft Outlook, with the overseeing of Confidential migration from Lotus Notes to Outlook 2010, all the while supporting over the thousands of US Confidential based employees.

Confidential, Louisville, KY

Service Desk Analyst

Responsibilities:

As a service desk analyst for Confidential & Confidential provide high quality technical and procedural assistance with all aspects of technology in a large-scale cross company environment. My Responsibilities include diagnosing, troubleshooting, finding resolutions, of various areas of hardware, software, global and virtual private network problems. The resolving of issues with email applications such as Microsoft Outlook and over 900 software applications from financial, web base of security applications all the while supporting over 70,000 employees globally.
Additional responsibilities of maintaining service desk hardware equipment as well as software implementation and networking issues.

Confidential, Louisville, KY

High Speed Data Specialist Tier 2/3

Responsibilities:

As a Tier 2/3 tech for insight, responsibilities are clarifying customer connectivity and email issues, which included determining the cause of the problem; diagnoses general Internet related problems and recommended solutions. As a Tier 2/3 tech ability to log into by teleneting into Cisco and Arris Routers/UBR’s to check networking connectivity. Job duties also required tech support to login into home networks/routers to check for correct setting to insure Internet connection. Also as Tier 2/3 tech dealt with email issues on customer’s account making sure email account were working right as far as email logins.

Confidential, Louisville, KY

High Speed Data Specialist Tier 1/2

Responsibilities:

As a Tier 2/3 tech for Confidential, responsibilities are clarifying customer connectivity and email issues, which included determining the cause of the problem; diagnoses general Internet related problems and recommended solutions. Using billing/account systems such as ICOMS and CSG-ACSR.

Confidential, Louisville, KY

Office Clerk

Responsibilities:

Duties included, multi-tasking through the company, which involved North America and Foreign ads and marketing accounts. Created and updated all billing accounts and also help with IT issues as far as setup of company pc’s and networking issues.

Confidential, Louisville, KY

Store Associate

Responsibilities:

As a store associate, my duties where to the backroom where incoming and out going products where brought in to the store. Unloading of Wal-Mart trucks in a timely fashion. Making sure store products where scanned in to stores inventory for department usage. Stock products, clean and maintain the store's professional appearance and provide excellent customer service.

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Security Admin Analyst Resume

Louisville, KY

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