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Central Systems Support Resume

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Louisville, KentuckY

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TECHNICAL SKILLS

  • A+ Certified
  • Microsoft Windows 8,7,XP,2000,Vista, and NT 4.0
  • Microsoft Office Suite 2010
  • Lync 2010 and 2013

PROFESSIONAL EXPERIENCE

Confidential, Louisville, Kentucky

Central Systems Support

Responsibilities:

  • Provide application, hardware, and system support for users both on and off site.
  • Supporting Citrix, Remote Desktop, VPN, and Internet connectivity.
  • Also supporting Internet Explorer 9 and 11, Windows 7, Microsoft Office Suite 2010 including Lync 2010 and 2013, Blackberry, Iphone, and other software. Installation of various software and updates as needed. The use of Bomgar software for remote access and using CA Service Desk ticketing system for recording and documenting of all calls. Escalated calls as needed.
  • As a contract employee.

Confidential, Louisville, Kentucky

Service Desk Support

  • Provide application, hardware, and system support for both on and off site.
  • Supporting VDI, VPN, Remote Desktop, and Internet connectivity. Also supporting Internet Explorer 11, Windows 7, Microsoft Office Suite 2010, and Microsoft Communicator. Troubleshoot such applications as SAP, CIS Mainframe, and other proprietary software. Updated accounts in Active Directory as needed. The use of 123 Logmein software for remote access, documented all calls, and escalated as needed. As a contract employee.

Confidential, Louisville, Kentucky

Central Systems Support

  • Provide application, hardware, and system support for users both on and off site.
  • Supporting Citrix, Remote Desktop, VPN, and Internet connectivity.
  • Also supporting Internet Explorer 9 and 11, Windows 7, Microsoft Office Suite 2010 including Lync 2010 and 2013, Blackberry, Iphone, and other software. Installation of various software and updates as needed. The use of Bomgar software for remote access and using CA Service Desk ticketing system for recording and documenting of all calls. Escalated calls as needed.
  • As a contract employee.

Confidential, Louisville, Kentucky

Help Desk Support

  • Provide application support and using troubleshooting skills for on and off site.
  • Using such software as Novell, Active Directory, Net Access, Citrix, T - Systems, Connect Rx, VPN, Remote Assistance, and other software. Used Grouplink and Remedy ticketing systems to record and document all calls and used escalating procedures as necessary. As a contract employee.

Confidential, Irvington, Kentucky

Help Desk and Desktop Application Support

Provide application and printer support and troubleshooting for customers using confidential tax software. Interact daily with customers via phone and/or SaaS-based remote connections to help resolve issues. The handling of other customer service calls as necessary. As a contract employee.

Confidential, Louisville, Kentucky

Print Operator

  • Responsible for the printing of payroll and accounts payable checks and reports.
  • Responsible for the breaking down, collating, and distribution of reports. Also used Excel spreadsheets for totals of checks process as well as the total amount of paper used for each group. Routine maintenance of Xerox docutech printers, as required. As a contract employee.

Confidential, Louisville, Kentucky

NOC Technician

  • Responsibilities included 1st level support of a large enterprise network including NT servers. AIX and Sun Solaris servers, and Cisco routers and switches. Also monitored over 1500 NT servers, handled trouble tickets, and worked with in-house and private vendors such as Sprint, for resolution. Also monitored and provided support of over 500 Cisco routers in the field. Tools used included Tivoli, Confidential, and BMC Patrol.

Confidential, Louisville, Kentucky

Sr. Computer Operator

  • Responsible for the daily operations of a computer system running VSE under a VM/ESA operating system. Execution of daily batch jobs including Meditech. Also responsible for the monitoring of the nightly SAP run. As a contract employee.

Confidential, Louisville, Kentucky

PC Technician

Responsibilities:

  • Responsible for installation and upgrades of PC hardware including hard drives, memory, and network cards. Also responsible for setting up PC’s at individual workstations. As a contract employee.

Confidential, Louisville, Kentucky

Computer Operator and Help Desk Associate

Responsibilities:

  • Responsible for the daily operations and backup procedures on IBM9121-210 ES/9000 mainframe running VSE under a VM/ESA operating system. Responsible for the execution, printing, and distribution of all reports and forms. Maintain proper batch job schedules and operation procedures. Maintain the Customer Information Control System (CICS) regions, and monitor system functions and system backups. Responsible for submitting JCL and running batch jobs on a daily basis as per schedule. Also responsible for monitoring all batch jobs until completion and if any job failed take the necessary steps for correction.

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