TECHNICAL SKILLS

Protocols: NetBEUI, NWLink IPX/SPX, TCP/IP.

Computer Languages: C, C++, BASIC

Operation System: Windows Vista, Windows System 7, Windows Server Macintosh, Novell, Microsoft Active Directory

Database Design: dBase IV, Paradox, MS Excel, MS Access

Database Administration: PeopleSoft HCM 9.1, PeopleSoft ELM 8.8, Training Server 4.8.3 (LMS), Capitol Hill Software (CHS), Meeting Trak, Confidential Membership System, Peachtree, Lotus Notes, EMC Documentum, Repertoire, Training Server 4.8.3.QuestionMark Perception 4

Application Software: Corel WordPerfect X3, MS Office 2013, MS Project Microsoft Visio, Hijack,, Rightfax, Microsoft Exchange, Aldus PageMaker, Softrack, PowerPoint, Cheyenne’s Archserve, PKZIP Utilities, Norton Utilities, (PC NV, PC - TC, DNC, IVDV Lottery modernized systems).

HelpDesk Software: MCAfee HelpDesk, HelpStar, Remedy, Peregrine, FogBugz

PROFESSIONAL EXPERIENCE

Confidential

SHIFT SUPERVISOR

Communicate staffing needs on shift to Account or Field Operations Manager. Assure that officers receive appropriate training, developing them in both technical and professional skills; also includes assisting managers in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.) Assure that employee grievances are heard with help from appropriate district or region. HR support employees and Account or Field Operations Manager. Administer JSA’s and safety programs outlining site-specific hazards for security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures. Utilize WinTeam for scheduling and billing, and to produce reports (such as Scheduling Activity, Training Detail reports, etc.) that require interpretation and action for effective business management. Enforce AlliedBarton policies and procedures as outlined in the employee handbooks and executive memos.

Confidential

TRAINING ANALYST

Served as WMATA's PeopleSoft, ELM, Super Administrator. Responsibilities included, creating and administering PeopleSoft ELM user accounts. The user accounts grant restricted access to the 18 ELM Training Administrators, 215 Enrollment Administrators, 230 Schedulers, & Instructors, as well as the remaining 10,000+ WMATA learners. Routinely use Microsoft Access 2010, and Crystal Report 11 to produce both ad-hoc and weekly departmental attendance reports from PeopleSoft ELM (Oracle) back-end database. Research, purchase, and support all hardware and software for Human Resources Talent Management (HRTM). Facilitate the "Train-The- Trainer" training sessions for operational personnel. Serve as COTR for the Computer High Tech Training contract. Administer Documentum DSS (Document Scanning Solution) for archival and retrieval of HRTM historical paper records. SME for PeopleSoft ELM, ESS, MSS, T&L modules.

Confidential

SENIOR HELPDESK /LAN ADMINISTRATOR

Responsibilities:

Provided tier 3 support for all of the Census Bureau’s 530 Local Census Offices (LCO’s) and tier 2 to all 12 Regional Census Centers (RCC’s). My team primarily dealt with LAN /WAN connectivity issues, in addition we were the central points of contact for all BOC Census related issues. Duties included, but were not limited to generating and tracking Remedy Tickets for each problem reported in the field. Worked closely with Bureau’s Network Operations Center (DNOC), system developers (Beta, LAN, and Windows NT), to identify and implement necessary system changes. Allocated system rights and resources for RCC Computer Automation Specialist, to permit them to administer LCO NDS user accounts. Worked with Managewise Console to identify, and troubleshoot downed routers, switches, CSU/DSU, and other telecommunication equipment. Coordinated AT&T, and other local telephone companies to work on troubled 256k, and T1 telephone lines. Served as primary point of contact for firmware vendors.

Confidential

SR. SYSTEMS ANALYST

Responsibilities:

Worked on a contract, that which provided first level desktop support to Confidential Modernization Team members. The support consisted of assisting users with various software products, and hardware related problems. Establishing both cc: Mail, and network accounts, according to specific user rights and job requirements. Maintained helpdesk activities that included documenting and updating daily trouble tickets submitted by both end users and management.

Confidential

PC SUPPORT/ HELPDESK TECHNICIAN

Responsibilities:

Provided first level desktop/ network support to Association’s 400 user network. Support consisted of assisting users with various software problems. Established both cc: Mail, and network accounts, according to specific user rights, and job requirements. Maintained helpdesk activities using McAfee HelpDesk Software. Activities were logged and updated daily to reflect individual ticket activity progress until closed. Provided mini-departmental training sessions to administrative users. Assisted second level support with major network issues. Consulted with technical support from various vendors to resolve hardware and application corruption.