SUMMARY

• Solutions - focused, diligent self-starter seeking to contribute sales, information technology, and management expertise toward supporting a progressive organization in optimizing productivity and bottom-line profitability.
• Adept at evaluating industry trends and using findings toward designing and executing innovative strategies to boost company leveraging in a competitive market.
• Calm demeanor in the face of difficulties; ability to quickly master new roles and responsibilities.
• Reputation for integrity, perseverance, and work ethic. EXCELLENT Customer Soft Skills and gaining rapport.

CORE COMPETENCIES

• Cross - Functional Team Leadership
• Proactive Problem Solving
• Business Development
• Exceeded Call Matrics
• Senior IT Abilies
• Process Improvement
• Customer Relationship Management
• Staff Training & Motivation
• Excellent Sales Abilities

PROFESSIONAL EXPERIENCE

Confidential, Asheville, NC

Senior Information Technology Support Desk

Responsibilities:

In house, Senior Advisor confidential Advisor. Safety department, Security, and full support for other advisors - to provide answers to resolving customer’s issue with hardware and software, or account passwords and varied troubleshooting issues. Mentor to other agents with lesser skill sets. Provided answers and training on how to quickly resolve Microsoft Windows issues, as we all confidential issues. Specialized in all Confidential Products. providing diligent network support for office management and staff.

• Top 5% Senior Agent for Confidential in Over 6 quarters.
• Exceeded Confidential ’s Call metrics for telephone technical support

Confidential, Palm Beach, Florida

Information Technology Support Desk

Responsibilities:

Maintained full accountability for handling all aspects of day-to-day IT activities in support of organizational goals. Applied strategic planning, prioritization, and project management skills toward consistently achieving critical deadlines while maintaining high quality standards. Spearheaded the successful installation of network hardware, including the management and updating of the domain controller, sequal servers and backup servers, as well as providing diligent network support for office management and staff.

• Led the successful installation of all hardware and software for Tenmast Software upgrade.
• Exhibited critical thinking skills and sharp attention to detail in conducting CCTV installation at sites, office installation at 6 locations offsite, remote access setup and maintenance, and cellphone and telephone management for 80 users.

Confidential

Co-Owner / Manager

Responsibilities:

Managed, mentored, and motivated employees to maximize performance in a fast-paced environment requiring superior customer service, organization, and leadership skills. Built top-performing personnel integral to supporting enterprise-wide operations by strategically recruiting and effectively interviewing, screening, and testing candidates.

• Demonstrating sharp business acumen, successfully launched, developed, and managed a full-service Confidential, with broad-scope responsibility for all areas of operations.
• Maximized human resource performance by conducting evaluations, clearly defining skill gaps, and providing expert recommendations on strategic training/professional development solutions.
• Tracked and procured inventory to maintain optimal stock levels while minimizing shrink.

Confidential, North Palm Beach, Florida

Sales Agent, Contract Negotiation, Studio Design Center Agent

Responsibilities:

Demonstrated high level of self-motivation in taking the initiative to identify, target, and capture new business in the real estate market. Contributed to business development by using proactive prospecting techniques to generate new customers to sell homes, custom-built homes, and design center services for the 4th largest builder of homes in the U.S.

• Earned a stellar reputation as a top salesperson with average sales of 60 homes annually.
• Achieved $20M in sales for three consecutive years and earned numerous awards including Most Valuable Player, Top Sales Agent for 2006 and 2007, and Top 50 Sales Agent in the U.S.
• Contributed exceptional business development skills in launching multi-faceted marketing campaigns to promote sales through newspaper ads, emails, websites, and ongoing client cultivation.

Confidential, West Palm Beach, Florida

Internet Sales Manager, New Car Sales

Responsibilities:

Applied communication and problem solving abilities in successfully selling new and previously owned vehicles. Consistently delivered superior ongoing customer servicing integral to maximizing satisfaction, growing business, and maintaining client loyalty.

• Utilized expert information gathering, needs assessment, and analytical skills toward effectively and diplomatically responding to issues for timely resolution.
• Earned key recognition as one of the top three Sales Agents.

Confidential, Fort Lauderdale, Florida

Lead Technician, Manager, Account Manager

Responsibilities:

Steered a wide array of different projects, with a focus on conducting sales, installation, and support of communications, computers, networks, and CCTV (closed circuit television) systems. Directed computer hardware, network system, and satellite system reviews, identified and addressed existing and potential issues, and create proactive repairs, upgrades, and installations for optimal results. Procured business-to-government sales and replied to RFPs (Request for Proposals), as well as preparing and delivering effective sales presentations.

• Assigned to work with several major clients, including: confidential many large companies, and numerous school boards.
• Secured a seven-year contract consisting of 8,000 computers and 158 networks countywide for the confidential System, the 23rd largest confidential system.
• Designed, developed, implemented, and managed all phases of system implementations, including operating system software, PCs and servers and telecommunications wiring in single/multi-mode fiber, hubs, routers, and switch configurations.
• Facilitated CCTV and satellite installations for various users, totaling more than 180 installation sites.