Tier 1/2 Service Desk Analyst Resume Alexandria, VA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Alexandria, VA

Tier 1/2 Service Desk Analyst

Provide telephonic troubleshooting for Uconfidential staff and dispatch field technicians for issues that require hands - on troubleshooting.

Confidential, Wa shington, DC

Desktop Support Technician

Relocating and switching all users from desktop computers to laptops in a new location Imaging and deploying the new laptops providing one-on-one sessions with users to ensure all programs and software function properly provide desk support during transition period setting up monitors, docking stations, VOIP, as well as accessories.

Systems Technician

Upgrading clients from Windows XP to Windows 7 via a one-step process perform hardware swaps and configuration of local printers provide Day Two on-site user support to the clients.

Confidential , Washington DC

Key Docutech Operator

Operated the Xerox 6135 Docutech printer/scanner/copier created and printed custom labels created CDs from scanned documents created brochures and booklets produced the firm in-house directory and home directory controlled the printing of large documents received copy jobs, determined priority and best manner in which to copy and finish maintained knowledge of basic machine functions and upgrades in order to perform the tasks listed above maintained work area/equipment in a clean, orderly condition and adhered to prescribed safety regulations outsourced work as necessary with appropriate approvals and documentation responded to in-house copier service requests confirmed quality and accuracy of all jobs binding (i.e., GBC, Velobind Wire-Bind two- and three-hole drills and stapler picked up and delivered jobs scanned to electronic version.

Confidential, Alexandria, VA

Lab Technician

Worked mainly as an assistant to senior technician where we digitally scanned dental molds to make false teeth.

Confidential, Jessup, MD

Steamfitter/plumber apprentice

Confidential, Washington, DC

Document Preparation Office Clerk