Tier 3 Technical Resume Greensboro North Carolina - Hire IT People

SUMMARY:

Join an organization where my IT knowledge, interpersonal skills and customer service experience can be an asset to a Organization.

TECHNICAL SKILLS:

PROFESSIONAL EXPERIENCE:

Tier 3 Technical

Confidential, Greensboro, North Carolina

Troubleshoot with TWC subscribers who are having difficulty. Maintain and monitors video headend for signal quality per customer satisfaction. VoIP troubleshoot and provision IP switching and soft switch feature server.
Diagnose internet connectivity and speed issues via Ethernet and WiFi Signal. Monitor and check signal levels at subscribers home and at CMTS. Review info to determine if field technician or Network tech needs to be sent.
Escalate unresolved issues via ticketing system. Assist in installation and support of software utilities, Apps offered by TWC. Ensures proper equipment is installed and with latest software patches and update if needed. Email setup and resolve client issues.

Master Sales Agent

Confidential, Fort Mil,l South Carolina

STORE MANAGER

Confidential, North Carolina

Build a loyal customer base by creating long - term relationships.
Manage the store’s controllable categories on the store’s profit and loss statement. Achieve and exceed sales and profit targets.
Manage the day to day operations of the business, while always providing world class customer service
114% Quota attainment for 2010. Year over Year growth.

SALES REPRESENTATIVE

Confidential Charlotte, North Carolina

Assisting customers request from billing questions to account changes. Maximizing on every customer contact by resolving customer issues then transitioning into sales of Confidential various products and services. Build rapport through active listening and questions. Then provide a customized solution of Confidential products and services, while always providing world class customer service.
130% Sales Quota Achievement month over month

SUPERVISOR RETAIL SALES

Confidential, Charlotte, North Carolina

Supervise all sales and daily processes, including verification of deposit, inventory and company security.
Train and develop tools prior to new promotions and product rollouts. Lead weekly meetings and conference calls concerning current results and missed opportunities to increase productivity.
Develop consumer and Business relationships. Negotiate and close new and existing customer base to exceed year over year growth targets. Provide world class customer service.